NOTE: Click on a Solution Area link below to go to that Solution Area.
| Solution Area |
Curriculum |
Series or Learning Path |
Course Title |
Course # |
Estimated Duration
(in hours) |
NASBA Credit |
PMI
PDU |
| |
| NOTE: Click on a course number for a complete course description. |
| BUSINESS STRATEGY and OPERATIONS | |
| | Business Law | |
| | Fundamentals of Business Law | |
| | A Manager's Introduction to Business Law | LAW0101 | 3.00 | 2.00 | |
| | Contracts in Commercial Transactions | LAW0102 | 4.00 | 2.50 | |
| | Employment and Labor Law | LAW0103 | 3.50 | 3.00 | |
| | American Business Formations in the 21st Century | LAW0104 | 3.50 | 2.50 | |
| | Intellectual Property and Proprietary Rights | LAW0105 | 4.00 | 5.00 | |
| | Lawsuits and Negotiations | LAW0106 | 2.50 | 3.00 | |
| BUSINESS STRATEGY and OPERATIONS | |
| | Operations Curriculum | |
| | Managing Customer-Driven Process Improvement | |
| | Why Customer Driven? | OPER0121 | 2.50 | 2.00 | 2.50 |
| | Identifying What the Customer Wants | OPER0122 | 3.00 | 1.50 | 3.00 |
| | Translating Requirements into Process Goals | OPER0123 | 3.50 | 1.50 | 3.50 |
| | Understanding Processes | OPER0124 | 2.50 | 1.00 | 2.50 |
| | Implementing Improvements | OPER0149 | 2.50 | 1.00 | 2.50 |
| | Managing Process Improvements | OPER0126 | 3.00 | 1.00 | 3.00 |
| | Managing Customer-Driven Process Improvement Simulation | OPER0120 | 0.50 | | |
| | Six Sigma Foundations | |
| | Six Sigma Introduction: Replaced | OPER0131 | 3.50 | 2.00 | 3.50 |
| | Final Exam: Six Sigma Foundations | FE0001_eng | 3.50 | | |
| | Six Sigma Team Implementation | |
| | Six Sigma: Reducing Variation to Improve Quality | OPER0141 | 4.00 | 1.00 | 4.00 |
| | Six Sigma: Listening to the Voice of the Customer | OPER0142 | 5.50 | 1.50 | 5.50 |
| | Six Sigma DMAIC: Defining the Problem | OPER0143 | 4.00 | 1.00 | 4.00 |
| | Six Sigma DMAIC: Measuring the Process | OPER0144 | 5.00 | 1.50 | 5.00 |
| | Six Sigma DMAIC: Analyzing the Data | OPER0145 | 5.50 | 1.00 | 5.50 |
| | Six Sigma DMAIC: Analyzing the Process | OPER0146 | 3.00 | 2.50 | 3.00 |
| | Six Sigma DMAIC: Improving the Process | OPER0147 | 4.50 | 3.50 | 4.50 |
| | Six Sigma DMAIC: Controlling the Improved Process | OPER0148 | 4.00 | 3.50 | 4.00 |
| | Six Sigma Team Implementation | BLTOP014 | 4.00 | | |
| | Final Exam: Six Sigma Team Implementation | FE0002_eng | 4.00 | | |
| | Lean Manufacturing | |
| | Lean Logic | OPER0151 | 4.00 | 3.50 | 4.00 |
| | Lean Value | OPER0152 | 4.00 | 3.00 | 4.00 |
| | Lean Techniques | OPER0153 | 6.00 | 4.50 | 6.00 |
| | Lean Strategies | OPER0154 | 4.50 | 3.50 | 4.50 |
| | Final Exam: Lean Manufacturing | FE0003_eng | 4.50 | | |
| | Six Sigma Black Belt: Deployment | |
| | Six Sigma and the Corporate Enterprise | OPER0161 | 2.50 | 4.00 | 2.50 |
| | Leadership in Six Sigma | OPER0162 | 3.00 | 4.00 | 3.00 |
| | Organizational Goals and Objectives | OPER0163 | 2.00 | 2.00 | |
| | History of Organizational Improvement and the Foundations of Six Sigma | OPER0164 | 2.00 | 2.00 | |
| | Overview of Business Process Management | OPER0165 | 2.50 | 3.00 | |
| | The Importance of Metrics to Six Sigma | OPER0166 | 1.50 | 2.50 | |
| | Final Exam: Six Sigma Black Belt: Deployment | FE0018_eng | 1.50 | | |
| | Six Sigma Black Belt: The Define Phase | |
| | Define the Six Sigma Opportunity | OPER0171 | 3.00 | | |
| | The Six Sigma Project Charter and Plan | OPER0172 | 2.00 | | |
| | Six Sigma Team Leadership | OPER0173 | 3.00 | | |
| | Six Sigma Team Dynamics and Performance | OPER0174 | 3.00 | 1.50 | 3.00 |
| | The Six Sigma Change Agent | OPER0175 | 2.50 | 1.50 | 2.50 |
| | Six Sigma Management and Planning Tools | OPER0176 | 1.50 | 1.00 | 1.50 |
| | Six Sigma and the Voice of the Customer | OPER0177 | 2.00 | 1.00 | 2.00 |
| | Six Sigma and Critical Customer Requirements | OPER0178 | 2.00 | 1.00 | 2.00 |
| | Defining and Mapping the Six Sigma Process | OPER0179 | 2.50 | 2.00 | 2.50 |
| | Scoping the Six Sigma Project | OPER0181 | 3.00 | 2.00 | 3.00 |
| | Final Exam: Six Sigma Black Belt: The Define Phase | FE0019_eng | 3.00 | | |
| | Six Sigma Black Belt: The Measurement Phase | |
| | Process Analysis and Documentation | OPER0191 | 2.50 | 2.00 | 2.50 |
| | Probability and Statistics | OPER0192 | 2.00 | | |
| | Collecting and Summarizing Data | OPER0193 | 2.50 | 1.50 | 2.50 |
| | Properties and Applications of Probability Distributions | OPER0194 | 1.50 | 1.00 | 1.50 |
| | Measurement Systems | OPER0195 | 2.00 | 1.00 | 2.00 |
| | Analyzing Process Capability | OPER0196 | 2.00 | 1.50 | 2.00 |
| | Calculating Process Capability | OPER0197 | 1.50 | 1.00 | 1.50 |
| | Final Exam: Six Sigma Black Belt: The Measurement Phase | FE0021_eng | 1.50 | | |
| | Six Sigma Black Belt: The Improve Phase | |
| | Design of Experiments (DOE) | OPER0211 | 2.00 | 1.50 | 2.00 |
| | Design and Analysis | OPER0212 | 2.00 | 1.50 | 2.00 |
| | Taguchi and Quality Improvement | OPER0213 | 2.00 | 2.00 | 2.00 |
| | Experimenting for Process Improvement | OPER0214 | 2.00 | 2.50 | 2.00 |
| | Final Exam: Six Sigma Black Belt: The Improve Phase | FE0023_eng | 2.00 | | |
| | Six Sigma Black Belt: The Control Phase | |
| | Six Sigma--Statistical Process Control | OPER0221 | 1.50 | 1.00 | 1.50 |
| | Control Charts and the Pre-control Process | OPER0222 | 2.00 | 1.50 | 2.00 |
| | Six Sigma--Lean Tools for Control | OPER0223 | 2.00 | 1.50 | 2.00 |
| | Six Sigma--Measurement System Re-analysis | OPER0224 | 2.50 | 2.50 | 2.50 |
| | Final Exam: Six Sigma Black Belt: The Control Phase | FE0024_eng | 2.50 | | |
| | Six Sigma Black Belt: The Analyze Phase | |
| | Exploratory Data Analysis | OPER0491 | 2.50 | 1.50 | 2.50 |
| | Hypothesis Testing | OPER0492 | 2.50 | 2.00 | 2.50 |
| | Tracking and Reporting Progress using Project Professional 2003 | OPER0493 | 3.00 | 2.00 | 3.00 |
| | Variance, Contingency Tables, and Nonparametric Tests | OPER0494 | 2.50 | 2.00 | 2.50 |
| | Final Exam: Six Sigma Black Belt: The Analyze Phase | FE0022_eng | 2.50 | | |
| | Six Sigma Black Belt: The Lean Enterprise | |
| | Lean Concepts | oper_01_a01_bs_enus | 3.50 | 5.00 | 3.50 |
| | Non-value-added Steps and Tasks | oper_01_a02_bs_enus | 3.00 | 3.50 | 3.00 |
| | Lean Tools | oper_01_a03_bs_enus | 3.00 | 3.50 | 3.00 |
| | Total Productive Maintenance | oper_01_a04_bs_enus | 2.50 | 3.00 | 2.50 |
| | Final Exam: Six Sigma Black Belt: The Lean Enterprise | FE0049_eng | 2.50 | | |
| | Six Sigma Black Belt: Design for Six Sigma Black Belt | |
| | Quality Function Deployment (QFD) | oper_02_a01_bs_enus | 2.00 | 1.00 | 2.00 |
| | Robust Design and Process | oper_02_a02_bs_enus | 3.00 | 3.00 | 3.00 |
| | Failure Mode and Effect Analysis | oper_02_a03_bs_enus | 2.00 | 2.50 | 2.00 |
| | Design for X (DFX) | oper_02_a04_bs_enus | 2.00 | 2.50 | 2.00 |
| | Special Design Tools | oper_02_a05_bs_enus | 3.00 | 2.50 | 2.00 |
| | Final Exam: Six Sigma Black Belt: Design for Six Sigma Black Belt | FE0027_eng | 3.00 | | |
| | Six Sigma Black Belt (2007 BOK): Enterprise-Wide Deployment | |
| | Lean and Six Sigma | oper_11_a01_bs_enus | 2.00 | | |
| | Six Sigma Projects and the Black Belt Role | oper_11_a02_bs_enus | 2.00 | | |
| | Six Sigma Leadership and Change Management | oper_11_a03_bs_enus | 2.00 | | |
| | Six Sigma Black Belt (2007 BOK): Organizational Process Management and Measures | |
| | Critical Requirements and Benchmarking for Six Sigma | oper_12_a01_bs_enus | 2.00 | | |
| | Business Performance and Financial Measures in Six Sigma | oper_12_a02_bs_enus | 2.00 | | |
| | Six Sigma Black Belt (2007 BOK): Team Management | |
| | Forming Project Teams for Six Sigma | oper_13_a01_bs_enus | 2.00 | | |
| | Motivation and Communication in Six Sigma Teams | oper_13_a02_bs_enus | 2.00 | | |
| | Managing Six Sigma Team Performance | oper_13_a03_bs_enus | 2.00 | | |
| | Six Sigma Black Belt (2007 BOK): Define | |
| | Using Voice of the Customer in Six Sigma | oper_14_a01_bs_enus | 2.00 | | |
| | Developing Project Charters and Tracking Six Sigma Projects | oper_14_a02_bs_enus | 1.50 | | |
| | Six Sigma: Champion Training | |
| | Introduction to Six Sigma for Champions | oper_03_a01_bs_enus | 3.00 | 2.00 | 3.00 |
| | Six Sigma Process Improvement | oper_03_a02_bs_enus | 3.00 | 2.50 | 3.00 |
| | Six Sigma Projects and Project Teams | oper_03_a03_bs_enus | 2.50 | 2.50 | 2.50 |
| | Managing and Deploying Six Sigma | oper_03_a04_bs_enus | 3.50 | 2.50 | 3.50 |
| | Certified Manager of Quality/Organizational Excellence | |
| | Leadership | oper_04_a01_bs_enus | 2.50 | 1.50 | |
| | Team Dynamics | oper_04_a02_bs_enus | 2.00 | 2.00 | |
| | Developing and Deploying Strategic Plans | oper_04_a03_bs_enus | 2.50 | 2.00 | |
| | Managerial Skills and Abilities | oper_04_a04_bs_enus | 2.50 | 3.50 | |
| | Communication Skills and Project Management | oper_04_a05_bs_enus | 2.00 | 1.50 | |
| | Quality Systems, Models, and Theories | oper_04_a06_bs_enus | 2.00 | 2.00 | |
| | Problem-Solving and Process Management Tools | oper_04_a07_bs_enus | 2.50 | 3.50 | |
| | Measurement: Assessment and Metrics | oper_04_a08_bs_enus | 1.50 | 2.00 | |
| | Customer-Focused Management | oper_04_a09_bs_enus | 2.00 | 2.50 | |
| | Supply Chain Management | oper_04_a10_bs_enus | 1.50 | 1.50 | |
| | Training and Development | oper_04_a11_bs_enus | 2.00 | 2.00 | |
| | Six Sigma Green Belt: Six Sigma and the Organization | |
| | Six Sigma and Lean in the Organization | oper_05_a01_bs_enus | 2.50 | 2.50 | |
| | Design for Six Sigma in the Organization | oper_05_a02_bs_enus | 2.00 | 2.00 | |
| | Six Sigma Green Belt: Define | |
| | Processes and Customer Analysis in Six Sigma Projects | oper_06_a01_bs_enus | 2.50 | 3.00 | |
| | Basics of Six Sigma Projects and Teams | oper_06_a02_bs_enus | 2.50 | 3.50 | |
| | Tools for Planning and Managing Six Sigma Project Opportunities | oper_06_a03_bs_enus | 2.50 | 2.50 | |
| | Using Six Sigma Analysis Tools and Metrics for Project Decisions | oper_06_a04_bs_enus | 1.50 | 2.00 | |
| | Six Sigma Green Belt: Measure | |
| | Modeling and Analyzing Processes in Six Sigma | oper_07_a01_bs_enus | 2.00 | 2.50 | |
| | Statistics and Probability in Six Sigma | oper_07_a02_bs_enus | 2.00 | 2.00 | |
| | Data Classification and Collection in Six Sigma | oper_07_a03_bs_enus | 1.50 | 2.00 | |
| | Summarizing and Presenting Data in Six Sigma | oper_07_a04_bs_enus | 1.50 | 2.00 | |
| | Probability Distributions and Measurement Systems Analysis in Six Sigma | oper_07_a05_bs_enus | 2.00 | 2.50 | |
| | Measuring Process Capability and Performance in Six Sigma | oper_07_a06_bs_enus | 2.00 | 1.50 | |
| | Six Sigma Green Belt: Analyze | |
| | Exploratory Data Analysis in Six Sigma | oper_08_a01_bs_enus | 1.50 | 1.00 | |
| | Introduction to Hypothesis Testing and Testing for Means in Six Sigma | oper_08_a02_bs_enus | 2.00 | 1.50 | |
| | Hypothesis Tests for Variances, Proportions, ANOVA, and Chi-Square in Six Sigma | oper_08_a03_bs_enus | 1.50 | 2.50 | |
| | Six Sigma Green Belt: Improve and Control | |
| | Design of Experiments and Validation of Solutions in Six Sigma | oper_09_a01_bs_enus | 1.50 | 1.50 | |
| | Statistical Process Control and Control Plans in Six Sigma | oper_09_a02_bs_enus | 1.50 | 2.00 | |
| | Using Basic Control Charts in Six Sigma | oper_09_a03_bs_enus | 2.50 | 3.00 | |
| | Six Sigma Foundations | |
| | Introduction to Six Sigma | oper_10_a01_bs_enus | 2.00 | 2.00 | 2.00 |
| | Logistics Management | |
| | Overview of Logistics Management | OPER0321 | 3.50 | 3.00 | 3.50 |
| | Inventory Management | OPER0322 | 3.00 | 2.50 | 3.00 |
| | Supply Chain Logistics Management | OPER0323 | 3.00 | 2.50 | 3.00 |
| | ISO 9000:2000 Overview | |
| | The Who, What & Why of ISO 9000:2000 | OPER0401 | 3.00 | 2.00 | 2.50 |
| | Building a Quality Management System | OPER0402 | 2.00 | 1.50 | 2.00 |
| | Quality-minded Management | OPER0403 | 2.50 | 2.00 | 2.50 |
| | Customer Satisfaction Through Resource Management | OPER0404 | 2.50 | 2.00 | 2.50 |
| | Processes for Quality Products and Services | OPER0405 | 4.00 | 3.00 | 4.00 |
| | Continual Quality Improvement | OPER0406 | 4.00 | 3.00 | 4.00 |
| | Steps for Successful ISO Registration | OPER0407 | 3.00 | 3.00 | 3.00 |
| | Transitioning from ISO 9000:1994 to ISO 9001:2000 | OPER0408 | 2.50 | 3.00 | 2.50 |
| | Supply Chain Management | |
| | The Fundamentals of Supply Chain Management | OPER0501 | 2.00 | 2.00 | 2.00 |
| | Supply Chain Management Strategies | OPER0502 | 5.50 | 3.50 | 5.50 |
| | Supply Chain Planning and Inventory Management | OPER0503 | 5.00 | 3.00 | 5.00 |
| | Supply Chain Management and e-Business | OPER0504 | 4.00 | 2.00 | 4.00 |
| | Supply Chain Transportation and Facility Design | OPER0505 | 4.50 | 2.00 | 4.50 |
| | Mentoring Asset | |
| | Mentoring Six Sigma Green Belt (SSGB) | mntssgb | 4.50 | | |
| | Test Prep | |
| | TestPrep Six Sigma Green Belt Certification (SSGB) | TPSSGB_ENG | 4.50 | | |
| BUSINESS STRATEGY and OPERATIONS | |
| | Strategic Planning Curriculum | |
| | Moving From an Operational Manager to a Strategic Thinker | |
| | Thinking Strategically | stgy_01_a01_bs_enus | 2.00 | 3.00 | |
| | Sustaining Competitive Advantage | stgy_01_a02_bs_enus | 3.00 | 3.00 | |
| | The Imperatives of Innovation and Leadership in Strategy | stgy_01_a03_bs_enus | 2.50 | 2.50 | |
| | Planning and Implementing a Business Strategy | stgy_01_a04_bs_enus | 2.50 | 2.50 | |
| | Moving from an Operational Manager to a Strategic Thinker Simulation | STGY001A | 0.50 | | |
| | Strategic IT Planning | |
| | Setting the Stage for IT Success | STGY0221 | 2.50 | | |
| | Strategic Decision Making | STGY0222 | 1.50 | | |
| | IT Challenges: Present and Future | STGY0223 | 2.50 | | |
| | Strategic IT Planning Simulation | STGY0220 | 0.50 | | |
| | The Fundamentals of Globalization | |
| | Globalization and Our Changing World | STGY0351 | 1.50 | 1.00 | |
| | Globalization and Your Company | STGY0352 | 4.00 | 0.00 | |
| | The Process of Globalizing a Product or Service | STGY0353 | 3.50 | 2.00 | |
| | Managing from a Global Viewpoint | STGY0354 | 4.50 | 2.00 | |
| | Systems Thinking in the 21st Century | |
| | What is Systems Thinking? | STGY0401 | 2.50 | 3.00 | |
| | Building a Healthy System | STGY0402 | 2.50 | 2.00 | |
| | Systems-thinking Models and Thinking Skills | STGY0403 | 2.50 | 2.00 | |
| | System Archetypes | STGY0404 | 3.00 | 2.00 | |
| | Redesigning Your Organization: Part 1 | STGY0405 | 3.00 | 2.50 | |
| | Redesigning Your Organization: Part II | STGY0406 | 3.00 | 1.50 | |
| | Taking Systems Thinking into Your Personal Life | STGY0407 | 3.00 | 1.50 | |
| BUSINESS STRATEGY and OPERATIONS | |
| | Marketing Curriculum | |
| | Strategic Marketing in Action | |
| | Elements of Marketing Strategy | MKT0201 | 3.00 | 2.50 | |
| | Analyzing the Market | MKT0202 | 2.50 | 2.00 | |
| | Competitive Factors in Strategic Marketing | MKT0203 | 2.50 | 2.00 | |
| | Writing a Marketing Plan: Phase 1 | MKT0204 | 3.00 | 2.00 | |
| | Writing the Marketing Plan: Creative Strategy | MKT0205 | 2.50 | 2.50 | |
| | Creating a Marketing Campaign | MKT0206 | 4.00 | 4.00 | |
| | Marketing Management | MKT0207 | 4.00 | 3.00 | |
| | Financial Analysis for Successful Marketing | MKT0208 | 4.50 | 3.00 | |
| | Strategic Brand Management | |
| | Introduction to Brand Management | MKT0211 | 3.50 | 2.50 | |
| | Building Brand Equity | MKT0212 | 3.50 | 3.50 | |
| | Managing the Creative Elements of Brand | MKT0213 | 3.50 | 3.00 | |
| | Promoting Your Brand to Consumers | MKT0214 | 3.00 | 2.00 | |
| | Evaluating Brand Effectiveness | MKT0215 | 6.00 | 3.00 | |
| | Managing and Maintaining Brand Equity | MKT0216 | 4.50 | 2.00 | |
| | Online Branding Strategy | |
| | Introduction to Online Branding | MKT0221 | 3.50 | 2.50 | |
| | The Online Branding Environment | MKT0222 | 3.00 | 2.00 | |
| | Strategies for Building an Online Brand | MKT0223 | 7.00 | 4.00 | |
| | Competitive Marketing Strategies | |
| | Competitive Strategies for a New Marketplace | MKT0231 | 2.50 | | |
| | Surpassing the Competition | MKT0232 | 3.00 | | |
| | Product Management Essentials | |
| | Introduction to Product Management | MKT0241 | 2.00 | | |
| | Developing a New-product Strategy | MKT0242 | 2.00 | | |
| | Pricing and Profitability for Product Managers | MKT0243 | 3.00 | | |
| FINANCE, HUMAN RESOURCES and ADMINISTRATION | |
| | Finance & Accounting Curriculum | |
| | Fundamental Finance for non-Finance Professionals | |
| | The Principles of Financial Management | fin_01_a01_bs_enus | 2.50 | 3.00 | 2.50 |
| | The Basics of Budgeting | fin_01_a02_bs_enus | 2.00 | 3.00 | 2.00 |
| | Management of Cash Flows | fin_01_a03_bs_enus | 2.00 | 3.00 | 2.00 |
| | Financial Statements | fin_01_a04_bs_enus | 2.00 | 3.00 | 2.00 |
| | Accounting 101 | |
| | Accounting Fundamentals | FIN0121 | 3.50 | 4.00 | 3.50 |
| | Accrual Accounting Procedures | FIN0122 | 2.00 | 1.50 | |
| | Accounting Systems and Closing Activities | FIN0123 | 2.50 | 3.50 | |
| | Accounting for Cash Control | FIN0124 | 3.00 | 2.50 | |
| | Accounting for Merchandising Businesses | FIN0149 | 2.50 | 2.00 | |
| | Final Exam: Accounting 101 | FE0004_eng | 2.50 | | |
| | Finance Fundamentals for non-Finance Professionals | |
| | Principles of Financial Management: Replaced | FIN0151 | 4.00 | 3.00 | 4.00 |
| | Basics of Budgeting: Replaced | FIN0152 | 3.50 | 3.00 | 3.50 |
| | Managing Cash Flows: Replaced | FIN0153 | 2.50 | 3.00 | 2.50 |
| | Understanding Financial Statements: Replaced | FIN0154 | 3.50 | 3.00 | 3.50 |
| | Practical Budgeting Skills for Business | |
| | Creating and Analyzing an Operating Budget | FIN0161 | 3.50 | | 3.50 |
| | The Ins and Outs of Capital Budgeting | FIN0162 | 3.50 | | |
| | Effective Budget Management | FIN0163 | 3.00 | | |
| | Advanced Business Finance | |
| | Introduction to Advanced Finance | FIN0211 | 3.00 | 2.50 | |
| | Investment Project Analysis and Selection | FIN0212 | 2.00 | 2.00 | |
| | Raising Capital and Financing Decisions | FIN0213 | 3.00 | 3.00 | |
| | Managing Working Capital | FIN0214 | 4.00 | 3.50 | |
| | Corporate Restructuring | FIN0215 | 2.50 | 3.00 | |
| | Financial Risk Management | FIN0216 | 1.50 | 1.50 | 1.50 |
| | International Finance | FIN0217 | 2.00 | 2.50 | |
| | Final Exam: Advanced Business Finance | FE0005_eng | 2.00 | | |
| | Accounting 102 | |
| | Accounting for Partnerships | FIN0221 | 3.50 | 4.00 | |
| | Accounting for Corporations | FIN0222 | 2.50 | 3.00 | |
| | Analyzing Cash Flow Statements | FIN0223 | 2.00 | 2.50 | |
| | Master Budgets | FIN0224 | 4.00 | 3.50 | |
| | Final Exam: Accounting 102 | FE0006_eng | 4.00 | | |
| | Auditing: A Practical Approach | |
| | Introduction to Auditing | FIN0231 | 3.00 | 2.50 | |
| | Introduction to Internal Auditing | FIN0232 | 4.50 | 4.00 | |
| | Principles of Internal Auditing | FIN0233 | 3.00 | 2.50 | |
| | Introduction to External Auditing | FIN0234 | 3.50 | 3.50 | |
| | Principles of External Auditing | FIN0235 | 4.00 | 3.50 | |
| | Managerial Accounting | |
| | Overview of Managerial Accounting | FIN0241 | 5.00 | 2.00 | |
| | Managerial Decisions and Capital Budgeting | FIN0242 | 5.00 | 3.00 | |
| | Managing for Asset Control | FIN0243 | 5.50 | 4.00 | |
| | Cost Accounting Decisions | FIN0244 | 4.00 | 2.50 | |
| FINANCE, HUMAN RESOURCES and ADMINISTRATION | |
| | Administrative Support Curriculum | |
| | The Effective Administrative Support Professional | |
| | Getting Started--The Administrative Support Professional | ADM0101 | 3.00 | 2.50 | |
| | Overview to Effective Business Communication | ADM0102 | 3.00 | 2.50 | |
| | Using Effective Business Communication | ADM0103 | 2.00 | 1.50 | |
| | Administrative Functions | ADM0104 | 3.00 | 2.50 | |
| | Advancing Your Administrative Career | ADM0105 | 3.00 | 2.50 | |
| | Effective Administrative Support Professional Simulation | ADM0100 | 0.50 | | |
| | Advanced Skills for Administrative Support Professionals | |
| | Behavior: Putting Your Best Foot Forward | ADM0111 | 4.00 | 3.00 | |
| | Managing Yourself and Those Around You | ADM0112 | 4.00 | 3.00 | |
| | Partnering with Your Boss | ADM0113 | 3.00 | 2.50 | |
| | Communicating with Power and Confidence | ADM0114 | 3.00 | 2.50 | |
| | Advanced Administrative Support Simulation | ADM0110 | 0.50 | | |
| FINANCE, HUMAN RESOURCES and ADMINISTRATION | |
| | Knowledge Management | |
| | Knowledge Management Fundamentals | |
| | The Art of Knowledge Management | KNOW0101 | 3.50 | 2.00 | |
| | Knowledge as Capital | KNOW0102 | 3.00 | 1.50 | |
| | Putting Knowledge to Work | KNOW0103 | 4.00 | 2.00 | |
| | Managing Knowledge Workers | KNOW0104 | 2.00 | 1.00 | |
| | Being a Knowledge Activist | KNOW0105 | 3.00 | 2.00 | |
| | Final Exam: Knowledge Management Fundamentals | FE0008_eng | 3.00 | | |
| | The 21st Century Learning Curve | |
| | Knowledge as Strategy: Performance Improvement | KNOW0111 | 3.00 | 2.50 | |
| | The Power of the Learning Organization | KNOW0112 | 3.00 | 1.50 | |
| | The Potential of Self-directed Learning | KNOW0113 | 2.50 | 1.50 | |
| | Benchmarking for Best Practices | KNOW0116 | 3.00 | 2.50 | |
| | Implementing and Evaluating Self-directed Learning | KNOW0114 | 3.00 | 2.50 | |
| | Performance Support | KNOW0115 | 3.00 | 2.50 | |
| | Achieving Measurable Performance Impact from Training | |
| | Training for Business Results | KNOW0301 | 2.50 | 2.00 | |
| FINANCE, HUMAN RESOURCES and ADMINISTRATION | |
| | Human Resources Curriculum | |
| | Managing Diversity in the Workplace | |
| | The Reasons Why Diversity Matters | hr_02_a01_bs_enus | 1.50 | 1.50 | |
| | Changing Corporate Culture | hr_02_a02_bs_enus | 1.50 | 2.00 | |
| | Planning a Diversity Initiative | hr_02_a03_bs_enus | 2.50 | 3.00 | |
| | Diversity: the Future | hr_02_a04_bs_enus | 2.00 | 1.50 | |
| | Managing Diversity in the Workplace Simulation | HR002A | 0.50 | | |
| | Effective Hiring and Interviewing | |
| | What to Consider When Hiring | hr_03_a01_bs_enus | 2.00 | 1.00 | 2.00 |
| | Interviewing Effectively | hr_03_a02_bs_enus | 2.50 | 2.50 | 2.50 |
| | Choosing the Best Applicant | hr_03_a03_bs_enus | 1.50 | 1.50 | 1.50 |
| | Effective Hiring and Interviewing Simulation | HR003A | 0.50 | | |
| | HRCI Senior Professional in Human Resources (SPHR) | |
| | HR's Strategic Role in the Organization (HRCI/SPHR - 2007-aligned) | hr_04_a01_bs_enus | 1.00 | 2.00 | |
| | Management of the HR Process (HRCI/SPHR - 2007-aligned) | hr_04_a02_bs_enus | 2.00 | 1.50 | |
| | Strategic Approaches to Workforce Planning and Employment (HRCI/SPHR - 2007-aligned) | hr_04_a03_bs_enus | 3.00 | 2.50 | |
| | Strategic Approaches to Human Resource Development (HRCI/SPHR - 2007-aligned) | hr_04_a04_bs_enus | 2.50 | | |
| | Strategic Approaches to Total Rewards (HRCI/SPHR - 2007-aligned) | hr_04_a05_bs_enus | 2.00 | 2.50 | |
| | Strategic Approaches to Labor Relations (HRCI/SPHR - 2007-aligned) | hr_04_a06_bs_enus | 4.50 | 3.00 | |
| | Strategic Approaches to Risk Management (HRCI/SPHR - 2007-aligned) | hr_04_a07_bs_enus | 2.00 | 3.00 | |
| | Final Exam: HRCI/SPHR (Senior Professional Human Resource) | FE0028_eng | 2.00 | | |
| | HRCI Professional in Human Resources (PHR) | |
| | Human Resources Fundamentals (HRCI/PHR - 2007-aligned) | HR0261 | 2.00 | 1.00 | |
| | Strategic Management (HRCI/PHR - 2007-aligned) | HR0262 | 2.50 | 2.00 | |
| | Affirmative Action and the EEO (HRCI/PHR - 2007-aligned) | HR0263 | 2.50 | 2.50 | |
| | Employment Management (HRCI/PHR - 2007-aligned) | HR0264 | 2.50 | 2.00 | |
| | Recruiting and Selecting Candidates (HRCI/PHR - 2007-aligned) | HR0265 | 2.00 | 2.00 | |
| | Offers, Contracts, and Exit from the Organization (HRCI/PHR - 2007-aligned) | HR0266 | 3.00 | 2.50 | |
| | Developing Employees (HRCI/PHR - 2007-aligned) | HR0267 | 1.50 | 1.00 | |
| | Developing Human Resources (HRCI/PHR - 2007-aligned) | HR0268 | 1.50 | 1.00 | |
| | Compensating Employees (HRCI/PHR - 2007-aligned) | HR0269 | 3.00 | 1.50 | |
| | Programs to Benefit Employees (HRCI/PHR - 2007-aligned) | HR0271 | 1.50 | 1.00 | |
| | Employment Relations (HRCI/PHR - 2007-aligned) | HR0272 | 1.50 | 1.00 | |
| | Sexual Harassment at Work (HRCI/PHR - 2007-aligned) | HR0273 | 1.50 | 1.00 | |
| | Non-Unionized Workplaces (HRCI/PHR - 2007-aligned) | HR0274 | 1.50 | 1.00 | |
| | Unionized Workplaces (HRCI/PHR - 2007-aligned) | HR0275 | 1.50 | 1.00 | |
| | Health and Safety in the Workplace (HRCI/PHR - 2007-aligned) | HR0276 | 1.50 | 1.00 | |
| | Risk Assessment and Prevention (HRCI/PHR - 2007-aligned) | HR0277 | 2.50 | 3.00 | |
| | Behavioral Interviewing | |
| | Building a Firm Foundation | HR0211 | 3.00 | 2.00 | |
| | Screening Applicants | HR0212 | 3.00 | 2.00 | |
| | Preparing for the Behavioral Interview | HR0213 | 3.00 | 2.00 | |
| | Conducting the Behavioral-based Interview | HR0214 | 2.50 | 3.00 | |
| | Preparing as the Interviewee | HR0215 | 2.50 | 2.00 | |
| | Experiencing the Behavioral-based Interview | HR0216 | 2.50 | 1.00 | |
| | Behavioral Interviewing Simulation | HR0210 | 0.50 | | |
| | Recruiting & Retention Strategies for the Tight Labor Market | |
| | Recruiting for the 21st Century: The Market | HR0221 | 3.00 | 1.50 | |
| | Recruiting for the 21st Century: Strategies | HR0222 | 4.00 | 2.00 | |
| | Recruiting Successfully | HR0223 | 3.50 | 1.50 | |
| | Online Recruiting | HR0224 | 2.50 | 1.00 | |
| | Facilitating Effective Hiring | HR0249 | 2.50 | 1.00 | |
| | Retention | HR0226 | 3.00 | 1.50 | |
| | Test Preps | |
| | TestPrep Professional in Human Resources (PHR) 2007-aligned | TPPHR05ED_ENG | 3.00 | | |
| FINANCE, HUMAN RESOURCES and ADMINISTRATION | |
| | Mentoring Assets | |
| | Mentoring Assets | |
| | Mentoring Professional in Human Resources (PHR) | mntphr05ed | 3.00 | | |
| MANAGEMENT and LEADERSHIP | |
| | Management Curriculum | |
| | Effectively Managing Top Performers | |
| | Managing and Rewarding Top Performers | mgmt_01_a01_bs_enus | 2.50 | 2.50 | 2.50 |
| | Advanced Management Skills | |
| | Managing in a Global Business Environment | mgmt_02_a01_bs_enus | 3.00 | 3.00 | |
| | Managing Cross-Functions | mgmt_02_a02_bs_enus | 3.00 | 3.00 | 3.00 |
| | Managing for High Performance | mgmt_02_a03_bs_enus | 4.00 | 3.00 | |
| | Managing Managers | mgmt_02_a04_bs_enus | 3.50 | 3.00 | 3.50 |
| | Managing Upward Relationships | mgmt_02_a05_bs_enus | 3.00 | 3.00 | 3.00 |
| | Advanced Management Skills Simulation | MGMT002A | 0.50 | | |
| | Moving into Management | |
| | Taking on a Management Role | mgmt_03_a01_bs_enus | 3.50 | 5.50 | 3.50 |
| | Becoming a Manager: Responsibilities and Fears | mgmt_03_a02_bs_enus | 3.50 | 5.50 | 3.50 |
| | Becoming a Manager: Leading and Communicating | mgmt_03_a03_bs_enus | 4.00 | 3.50 | 4.00 |
| | A New Manager and the Company's Future | mgmt_03_a04_bs_enus | 3.50 | 4.00 | 3.50 |
| | Moving into a Management Role Simulation | MGMT003A | 0.50 | | |
| | Leadership and Management Simulation | MGMT003B | 0.50 | | |
| | Crucial Skills for Tomorrow's Managers | |
| | Tomorrow's Managers' Competencies | mgmt_04_a01_bs_enus | 3.00 | 4.50 | 3.00 |
| | Tomorrow's Managers' Development Tools | mgmt_04_a02_bs_enus | 3.50 | 5.00 | 3.50 |
| | Managing as Coach and Counselor | mgmt_04_a03_bs_enus | 3.50 | 5.00 | 3.50 |
| | Managing as Project Champion | mgmt_04_a04_bs_enus | 3.50 | 4.00 | 3.50 |
| | A Primer for Ensuring Accountability | mgmt_04_a05_bs_enus | 4.50 | 3.00 | 4.50 |
| | Crucial Skills for Tomorrow's Managers Simulation | MGMT004A | 0.50 | | |
| | Problem Performance Management | |
| | Problem Performance Prevention | mgmt_05_a01_bs_enus | 2.50 | 2.00 | 2.50 |
| | Problem Performance Identification | mgmt_05_a02_bs_enus | 2.50 | 2.00 | 2.50 |
| | Problem Performance Improvement | mgmt_05_a03_bs_enus | 3.00 | 3.00 | 3.00 |
| | Addressing Problem Performance | mgmt_05_a04_bs_enus | 2.50 | 2.50 | 2.50 |
| | Avoiding Problem Performance Simulation | MGMT005A | 0.50 | | |
| | Dealing with Problem Performance Simulation | MGMT005B | 0.50 | | |
| | Using Change Process to Support Employees | |
| | Starting the Change Process | mgmt_06_a01_bs_enus | 3.00 | 4.00 | |
| | Managing the Change Process | mgmt_06_a02_bs_enus | 3.00 | 3.50 | |
| | Integrating Change in Your Organization | mgmt_06_a03_bs_enus | 3.00 | 3.50 | |
| | Using Change Process to Support Employees Simulation | MGMT006A | 0.50 | | |
| | Using Change Process to Support Teams Simulation | MGMT006B | 0.50 | | |
| | Effective Delegation | |
| | The Basics of Delegation | mgmt_07_a01_bs_enus | 1.50 | 1.00 | 1.50 |
| | Delegation: the Personal Approach | mgmt_07_a02_bs_enus | 2.00 | 2.00 | 2.00 |
| | Managing Delegation | mgmt_07_a03_bs_enus | 3.00 | 5.00 | 3.00 |
| | Delegating Effectively Simulation | MGMT007A | 0.50 | | |
| | Facilitating Successfully | |
| | The Facilitator Role | mgmt_08_a01_bs_enus | 4.00 | 3.00 | 4.00 |
| | Facilitative Fundamentals: Tools and Techniques | mgmt_08_a02_bs_enus | 4.50 | 2.00 | 4.50 |
| | Facilitating Meetings and Work Groups | mgmt_08_a03_bs_enus | 4.50 | 2.50 | 4.50 |
| | Facilitating Difficult Situations | mgmt_08_a04_bs_enus | 5.00 | 2.00 | 5.00 |
| | Facilitative Tools and Formats: Offering Options | mgmt_08_a05_bs_enus | 4.50 | 2.50 | 4.50 |
| | Facilitative Leadership | mgmt_08_a06_bs_enus | 4.50 | 1.50 | 4.50 |
| | Facilitating Successfully Simulation | MGMT008A | 0.50 | | |
| | Coaching with Confidence | |
| | Business Coaching | mgmt_09_a01_bs_enus | 2.50 | 1.50 | 2.50 |
| | Successfully Coaching Relationships | mgmt_09_a02_bs_enus | 5.00 | 2.50 | 5.00 |
| | The Key Stages of Coaching | mgmt_09_a03_bs_enus | 4.00 | 3.00 | 4.00 |
| | The Coaching Skillset | mgmt_09_a04_bs_enus | 3.00 | 1.50 | 3.00 |
| | Emotions, Mindsets and Coaching | mgmt_09_a05_bs_enus | 2.50 | 3.00 | 2.50 |
| | Trends in Coaching | mgmt_09_a06_bs_enus | 2.50 | 1.50 | 2.50 |
| | Coaching with Confidence Simulation | MGMT009A | 0.50 | | |
| | Coaching Teams and Personalities Simulation | MGMT009B | 0.50 | | |
| | The Essentials of Mentoring | |
| | Mentoring Effectively | mgmt_10_a01_bs_enus | 2.00 | 1.50 | 2.00 |
| | Mentoring as a Manager | mgmt_10_a02_bs_enus | 2.00 | 2.00 | 2.00 |
| | Implementing a Mentoring Program for the Organization | mgmt_10_a03_bs_enus | 2.50 | 2.00 | 2.50 |
| | Mentoring Strategies for the 21st Century | mgmt_10_a04_bs_enus | 2.50 | 1.50 | 2.50 |
| | Achieving Success: the Help of a Mentor | mgmt_10_a05_bs_enus | 3.00 | 3.50 | 3.00 |
| | Mentoring On-line | mgmt_10_a06_bs_enus | 2.50 | 1.50 | 2.50 |
| | The Essentials of Mentoring Simulation | MGMT010A | 0.50 | | |
| | Appraising Performance | |
| | Assessing Performance Continuously | mgmt_11_a01_bs_enus | 3.00 | 4.00 | 3.00 |
| | Performance Reviews | mgmt_11_a02_bs_enus | 3.50 | 2.50 | 3.50 |
| | Appraising Performance Simulation | MGMT011A | 0.50 | | |
| | Moving from Technical Professional to Management | |
| | Management Development for Technical Professionals | MGMT0121 | 3.50 | 5.00 | 3.50 |
| | Communication Skills for Successful Management | MGMT0122 | 3.00 | 3.00 | 3.00 |
| | Process Management Skills | MGMT0123 | 4.50 | 2.50 | 4.50 |
| | Leadership Development for Technical Professionals | MGMT0124 | 3.00 | 2.50 | 3.00 |
| | Strategies for Transitioning into Management | MGMT0149 | 6.50 | 3.00 | 6.50 |
| | Transitioning From Technical Professional to Management | MGMT0120 | 0.50 | | |
| | From Technical Professional to Leadership Simulation | MGMT012S | 0.50 | | |
| | 360-Degree Performance Appraisal | |
| | About 360-Degree Performance Feedback | MGMT0151 | 2.50 | 1.00 | 2.50 |
| | Elements of a 360-degree Performance Review | MGMT0152 | 2.00 | 1.00 | 2.00 |
| | Delivering 360-Degree Performance Feedback | MGMT0153 | 5.00 | 1.50 | 5.00 |
| | 360-Degree Performance Appraisal Simulation | MGMT0150 | 0.50 | | |
| | The Fundamentals of Business Crises Management | |
| | Preparing for Business Crises | MGMT0171 | 2.00 | | 2.00 |
| | Responding to Business Crises | MGMT0172 | 3.00 | | 3.00 |
| | Recovering from Business Crises | MGMT0173 | 2.00 | | 2.00 |
| | The Fundamentals of Business Crises Management Simulation | MGMT0170 | 0.50 | | |
| | Mentoring Essentials | |
| | Effective Mentoring: Replaced | MGMT0491 | 3.00 | 1.50 | 3.00 |
| | The Mentoring Manager: Replaced | MGMT0492 | 2.50 | | 2.50 |
| | Implementing an Organizationwide Mentoring Program: Replaced | MGMT0493 | 2.50 | 2.00 | 2.50 |
| | Mentoring Strategies in the 21st Century: Replaced | MGMT0494 | 3.00 | 1.50 | 3.00 |
| | Achieving Success with the Help of a Mentor: Replaced | MGMT0495 | 3.50 | 3.50 | 3.50 |
| | e-Mentoring: Replaced | MGMT0496 | 3.50 | 1.50 | 3.50 |
| | Mentoring Essentials Simulation: Replaced | MGMT0490 | 0.50 | | |
| | Managing Technical Professionals | |
| | Understanding Technical Professionals | MGMT0291 | 2.50 | 1.50 | 2.50 |
| | Attracting, Motivating, and Retaining Technical Professionals | MGMT0292 | 3.50 | 3.00 | 3.50 |
| | Models for Managing Technical Professionals | MGMT0293 | 4.50 | 3.50 | 4.50 |
| | Developing Career Plans for Your Technical Professionals | MGMT0294 | 3.50 | 2.00 | 3.50 |
| | Managing Technical Professionals Simulation | MGMT0290 | 0.50 | | |
| | Performance Appraisal | |
| | Continuous Performance Assessment: Replaced | MGMT0341 | 3.50 | | 3.50 |
| | Reviewing Performance: Replaced | MGMT0342 | 4.00 | | 4.00 |
| | Performance Appraisal Simulation: Replaced | MGMT0340 | 0.50 | | |
| | Performance Appraisals Blended Learning Toolkit | BLTMG034 | 0.50 | | |
| | Managing Contractors and Temporary Employees | |
| | Doing Business with Independent Contractors | MGMT0701 | 4.50 | 1.50 | 4.50 |
| | Hiring Temporary (Contingent) Employees | MGMT0702 | 5.00 | 1.50 | 5.00 |
| | Managing Contingent Employees | MGMT0703 | 4.50 | 2.00 | 4.50 |
| | Legal Pitfalls Regarding Independent Contractors | MGMT0704 | 3.00 | 1.50 | 3.00 |
| | Working with Temporary Agencies | MGMT0705 | 5.50 | 2.00 | 5.50 |
| | Hiring and Managing Contractors Simulation | MGMT0700 | 0.50 | | |
| | Final Exam: Managing Contractors and Temporary Employees | FE0009_eng | 0.50 | | |
| MANAGEMENT and LEADERSHIP | |
| | Leadership Curriculum | |
| | Moving from Management to Leadership | |
| | Recognizing a Leader | lead_01_a01_bs_enus | 5.00 | 2.50 | 5.00 |
| | The Communication of a Shared Vision | lead_01_a02_bs_enus | 5.00 | 2.50 | 5.00 |
| | Leading by Enabling | lead_01_a03_bs_enus | 4.00 | 2.50 | 4.00 |
| | Communication and Leadership | lead_01_a05_bs_enus | 4.00 | 2.00 | 4.00 |
| | Coaching Performance | lead_01_a06_bs_enus | 2.00 | 2.00 | 2.00 |
| | Leadership and Change | lead_01_a07_bs_enus | 1.50 | 1.00 | 1.50 |
| | The Model Leader | lead_01_a08_bs_enus | 2.00 | 1.50 | 2.00 |
| | Moving from Management to Leadership Simulation | LEAD001A | 0.50 | | |
| | Growing from Management into Leadership Simulation | LEAD001B | 0.50 | | |
| | Leading from the Front Line | |
| | Challenges of the 21st Century | LEAD0121 | 2.00 | 1.00 | 2.00 |
| | Organizational Culture and Leadership | LEAD0122 | 2.50 | 1.00 | 2.50 |
| | Energizing and Empowering Employees | LEAD0123 | 2.50 | 1.00 | 2.50 |
| | Leadership and the Knowledge Worker | LEAD0124 | 2.50 | 1.50 | 2.50 |
| | Leading Change from the Front Line | LEAD0149 | 2.50 | 1.50 | 2.50 |
| | Dynamics of Leadership | LEAD0126 | 3.00 | 1.50 | 3.00 |
| | Leading from the Front Line Simulation | LEAD0120 | 0.50 | | |
| | Going from Management to Leadership | |
| | The Mark of a Leader: Replaced | LEAD0141 | 4.50 | 2.50 | 4.50 |
| | Communicating a Shared Vision: Replaced | LEAD0142 | 4.50 | 2.50 | 4.50 |
| | The Enabling Leader: Replaced | LEAD0143 | 5.00 | 2.50 | 5.00 |
| | Communicating as a Leader: Replaced | LEAD0145 | 4.50 | 2.00 | 4.50 |
| | Coaching for Performance: Replaced | LEAD0146 | 2.50 | 2.00 | 2.50 |
| | Leading through Change: Replaced | LEAD0147 | 3.00 | 1.00 | 3.00 |
| | The Leader as a Model: Replaced | LEAD0148 | 3.00 | 1.50 | 3.00 |
| | Going from Management to Leadership Simulation: Replaced | LEAD0140 | 0.50 | | |
| | Growing from a Manager to a Leader Simulation: Replaced | LEAD014S | 0.50 | | |
| | Going from Management to Leadership | BLTLE014 | 0.50 | | |
| | Business Execution | |
| | Foundations for Business Execution | LEAD0151 | 7.00 | 3.50 | 7.00 |
| | Creating a Business Execution Culture | LEAD0152 | 8.00 | 3.50 | 8.00 |
| | Business Execution in Action | LEAD0153 | 5.00 | 1.00 | 5.00 |
| | Business Execution Simulation | LEAD0150 | 0.50 | | |
| | Business Execution Blended Learning Toolkit | BLTLE015 | 0.50 | | |
| | Leading the Workforce Generations | |
| | Introduction to Work Force Generations | LEAD0231 | 2.50 | 2.00 | 2.50 |
| | Attracting, Developing, and Retaining Generations | LEAD0232 | 3.00 | 2.00 | 3.00 |
| | Leading Silent Generation and Baby Boom Workers | LEAD0233 | 3.00 | 2.00 | 3.00 |
| | Leading Generations X and Next | LEAD0234 | 3.50 | 2.50 | 3.50 |
| | Making Cross-generational Teams Work | LEAD0235 | 3.00 | 2.00 | |
| | Cross-generational Workers in the 21st Century | LEAD0236 | 3.00 | 2.00 | |
| | Leading the Workforce Generations Simulation | LEAD0230 | 0.50 | | |
| | Succession Planning for Business Environment | |
| | Succession Planning Overview | LEAD0301 | 2.00 | 1.50 | |
| | Succession Planning Strategies | LEAD0302 | 4.50 | 4.00 | |
| | Succession Planning and Human Resources | LEAD0303 | 5.00 | 2.00 | |
| | Succession Planning Management | LEAD0304 | 2.50 | 2.00 | |
| | Initiating a Succession Plan Simulation | LEAD0300 | 0.50 | | |
| | Implementing a Succession Plan Simulation | LEAD030S | 0.50 | | |
| PROFESSIONAL EFFECTIVENESS | |
| | Communication Curriculum | |
| | How to Write an Effective Internal Business Case | |
| | Preparing a Business Case | comm_01_a01_bs_enus | 2.50 | 3.50 | 2.50 |
| | Writing a Business Case | comm_01_a02_bs_enus | 2.50 | 3.00 | 2.50 |
| | Presenting Your Case | comm_01_a03_bs_enus | 2.50 | 2.50 | 2.50 |
| | Preparing an Effective Internal Business Case Simulation | COMM001A | 0.50 | | |
| | Business Interpersonal Communication Skills | |
| | Interpersonal Communications: The Process | comm_02_a01_bs_enus | 3.00 | 2.00 | 3.00 |
| | The Mechanics of Communicating Effectively | comm_02_a02_bs_enus | 3.00 | 2.00 | 3.00 |
| | Workplace Communication Skills | comm_02_a03_bs_enus | 3.00 | 3.50 | 3.00 |
| | Communicating for Results | comm_02_a04_bs_enus | 3.50 | 4.00 | 3.50 |
| | Leadership Communication Skills | comm_02_a05_bs_enus | 3.50 | 4.50 | 3.50 |
| | Resolving Conflict with Communication Skills | comm_02_a06_bs_enus | 3.00 | 4.50 | 3.00 |
| | Communicating for Contacts | comm_02_a07_bs_enus | 3.00 | 3.00 | 3.00 |
| | Business Interpersonal Communication Skills Simulation | COMM002A | 0.50 | | |
| | Team Interpersonal Communication Skills Simulation | COMM002B | 0.50 | | |
| | Effective Listening | |
| | Listening Basics | comm_03_a01_bs_enus | 2.00 | 1.00 | 1.00 |
| | Listening to Comprehend | comm_03_a02_bs_enus | 4.00 | 1.50 | 4.00 |
| | Higher Purpose Listening | comm_03_a03_bs_enus | 1.50 | 1.00 | 1.50 |
| | Enhancing Listening Skills | comm_03_a04_bs_enus | 2.00 | 2.00 | 2.00 |
| | Effective Listening Simulation | COMM003A | 0.50 | | |
| | Working with and Managing Difficult People | |
| | Difficult People in the Workplace Environment | comm_04_a01_bs_enus | 3.00 | 1.00 | 3.00 |
| | How to Work with Aggressive People | comm_04_a02_bs_enus | 3.00 | 1.00 | 3.00 |
| | How to Work with Negative People and Procrastinators | comm_04_a03_bs_enus | 3.00 | 1.00 | 3.00 |
| | How to Work with Arrogant and Duplicitous People | comm_04_a04_bs_enus | 2.00 | 1.00 | 2.00 |
| | Working with and Managing Difficult People Simulation | COMM004A | 0.50 | | |
| | Effective Communication with Difficult Coworkers Simulation | COMM004B | 0.50 | | |
| | Giving Successful Presentations | |
| | Presenting Successfully | comm_05_a01_bs_enus | 3.00 | 2.50 | 3.00 |
| | Delivering the Message | comm_05_a02_bs_enus | 3.00 | 3.50 | 3.00 |
| | Available Presentation Resources | comm_05_a03_bs_enus | 3.50 | 3.50 | 3.50 |
| | Giving Successful Presentations Simulation | COMM005A | 0.50 | | |
| | The Effective Business Meeting | |
| | Planning an Effective Business Meeting | comm_06_a01_bs_enus | 2.50 | 1.00 | 2.50 |
| | Leading an Effective Business Meeting | comm_06_a02_bs_enus | 2.50 | 2.50 | 2.50 |
| | Participating Effectively in a Business Meeting | comm_06_a03_bs_enus | 2.50 | 1.00 | 2.50 |
| | The Effective Business Meeting Simulation | COMM006A | 0.50 | | |
| | Conflict in the Workplace | |
| | Perspectives on Conflict in the Workplace | comm_07_a01_bs_enus | 3.50 | 3.50 | 3.50 |
| | Handling Conflict | comm_07_a02_bs_enus | 3.50 | 3.50 | 3.50 |
| | Managing Organization Conflict | comm_07_a03_bs_enus | 3.50 | 4.50 | 3.50 |
| | Conflict in the Workplace Simulation | COMM007A | 0.50 | | |
| | Managing Workplace Conflict Simulation | COMM007B | 0.50 | | |
| | Getting the Results You Want: Negotiating to Win | |
| | Crafting Deals | comm_08_a01_bs_enus | 2.50 | 2.50 | 2.50 |
| | Connecting and Communicating | comm_08_a02_bs_enus | 2.00 | 2.50 | 2.00 |
| | The Process of Negotiation | comm_08_a03_bs_enus | 2.00 | 2.50 | 2.00 |
| | The Dynamics of Interacting | comm_08_a04_bs_enus | 2.00 | 2.50 | 2.00 |
| | Negotiating Inclusively | comm_08_a05_bs_enus | 2.00 | 2.00 | 2.00 |
| | What to Do When the Going Gets Tough | comm_08_a06_bs_enus | 2.00 | 1.50 | 2.00 |
| | Mastering Negotiation | comm_08_a07_bs_enus | 1.50 | 1.50 | 1.50 |
| | Winning Negotiation Simulation | COMM008A | 0.50 | | |
| | Emotional Intelligence at Work | |
| | Defining Emotional Intelligence | comm_09_a01_bs_enus | 2.00 | 2.50 | 2.00 |
| | Emotional Intelligence in the Workplace | comm_09_a02_bs_enus | 1.50 | 1.50 | 1.50 |
| | Emotional Intelligence and Teamwork | comm_09_a03_bs_enus | 2.00 | 1.50 | 2.00 |
| | Increasing Emotional Intelligence | comm_09_a04_bs_enus | 2.00 | 2.00 | 2.00 |
| | Emotionally Intelligent Leadership | comm_09_a05_bs_enus | 2.00 | 1.50 | 2.00 |
| | Emotional Intelligence at Work Simulation | COMM009A | 0.50 | | |
| | Communicating Assertively | |
| | Asserting Yourself Professionally | comm_10_a01_bs_enus | 2.50 | 2.50 | 2.50 |
| | Assertiveness from Inside to Outside | comm_10_a02_bs_enus | 2.50 | 1.50 | 2.50 |
| | Communicating Assertively Simulation | COMM010A | 0.50 | | |
| | Professionalism and Business Etiquette | |
| | Standard Business Etiquette | comm_11_a01_bs_enus | 2.50 | 1.00 | 2.50 |
| | Communication Business Etiquette | comm_11_a02_bs_enus | 2.50 | 1.00 | 2.50 |
| | Etiquette at the Business Meeting | comm_11_a03_bs_enus | 3.00 | 1.50 | 3.00 |
| | Business Etiquette for Supervisors | comm_11_a04_bs_enus | 2.50 | 3.00 | 2.50 |
| | Professionalism and Business Etiquette Simulation | COMM011A | 0.50 | | |
| | Building Improved Work Relationships | |
| | Effective Interfunctional Relationships | comm_12_a01_bs_enus | 2.50 | 2.00 | 2.50 |
| | Effective Intercultural Relationships | comm_12_a02_bs_enus | 2.00 | 2.00 | 2.00 |
| | Effective Intergender Relationships | comm_12_a03_bs_enus | 2.00 | 2.50 | 2.00 |
| | Effective Relationships with Customers | comm_12_a04_bs_enus | 2.00 | 2.00 | 2.00 |
| | Effective Relationships with Business Partners | comm_12_a05_bs_enus | 3.00 | 2.00 | 3.00 |
| | Building Improved Work Relationships Simulation | COMM012A | 0.50 | | |
| | Obtaining Results without Authority | |
| | Getting Results by Building Relationships | comm_13_a01_bs_enus | 2.00 | 1.50 | 2.00 |
| | Results and Teamwork without Authority | comm_13_a02_bs_enus | 2.50 | 2.50 | 2.50 |
| | Leading without Authority | comm_13_a03_bs_enus | 3.00 | 3.00 | 3.00 |
| | Creating Change, Gaining Allies | comm_13_a04_bs_enus | 2.50 | 2.00 | 2.50 |
| | Communicating to Get Results | comm_13_a05_bs_enus | 2.50 | 2.00 | 2.50 |
| | Obtaining Results from the Boss | comm_13_a06_bs_enus | 3.00 | 2.00 | 3.00 |
| | Getting Results with No Authority Simulation | COMM013A | 0.50 | | |
| | Business Writing Essentials | |
| | Writing with Intention | COMM0011 | 4.00 | 1.50 | 4.00 |
| | Avoiding Errors in Usage and Punctuation | COMM0012 | 4.50 | 1.50 | 4.50 |
| | Avoiding Grammatical Errors in Business Writing | COMM0013 | 4.50 | 2.00 | 4.50 |
| | Crisp Composition | COMM0014 | 4.50 | 3.50 | 4.50 |
| | Writing to Reach the Audience | COMM0015 | 3.00 | 3.50 | 3.00 |
| | Getting the Most from Business Documents | COMM0016 | 4.00 | 3.00 | 4.00 |
| | The Writing Process | COMM0017 | 5.00 | 3.50 | 5.00 |
| | Business Writing Essentials | BLTCO001 | 5.00 | | |
| | Business Writing Essentials Using Microsoft Word | BLTCO001A | 5.00 | | |
| | Final Exam: Business Writing Essentials | FE0011_eng | 5.00 | | |
| | International Communications | |
| | The Impact of Culture on Communication | COMM0021 | 2.50 | | 2.50 |
| | The Art of Global Communication | COMM0022 | 3.50 | | 3.50 |
| | Improving Your Cross-cultural Communications | COMM0023 | 3.00 | | 3.00 |
| | International Communications Simulation | COMM0020 | 0.50 | | |
| | Cross-cultural Communications Simulation | COMM002S | 0.50 | | |
| | Emotional Intelligence in the Workplace | |
| | What Is Emotional Intelligence? Replaced | COMM0141 | 2.50 | 2.50 | 2.50 |
| | Emotional Intelligence at Work: Replaced | COMM0142 | 2.50 | 1.50 | 2.50 |
| | Teamwork and Emotional Intelligence: Replaced | COMM0143 | 2.50 | 1.50 | 2.50 |
| | Increasing Your Emotional Intelligence: Replaced | COMM0144 | 2.50 | 2.00 | 2.50 |
| | The Emotionally Intelligent Leader: Replaced | COMM0145 | 2.50 | 1.50 | 2.50 |
| | Emotional Intelligence in the Workplace Simulation: Replaced | COMM0140 | 0.50 | | |
| | Assertive Communication | |
| | Professional Assertiveness: Replaced | COMM0171 | 3.00 | 2.50 | 3.00 |
| | Assertiveness from the Inside Out: Replaced | COMM0172 | 3.00 | 1.50 | 3.00 |
| | Assertive Communication Simulation: Replaced | COMM0170 | 0.50 | | |
| | Business Etiquette and Professionalism | |
| | Everyday Business Etiquette: Replaced | COMM0181 | 3.00 | 1.00 | 3.00 |
| | Communication Etiquette: Replaced | COMM0182 | 2.50 | 1.00 | 2.50 |
| | Etiquette and the Business Meeting: Replaced | COMM0183 | 2.50 | 1.50 | 2.50 |
| | Etiquette for Supervisors: Replaced | COMM0184 | 3.00 | 3.00 | 3.00 |
| | Business Etiquette and Professionalism Simulation: Replaced | COMM0180 | 0.50 | | |
| | Building Better Work Relationships | |
| | Building Effective Interfunctional Relationships: Replaced | COMM0191 | 2.50 | 2.00 | 2.50 |
| | Building Effective Intercultural Relationships: Replaced | COMM0192 | 3.00 | 2.00 | 3.00 |
| | Building Effective Intergender Relationships: Replaced | COMM0193 | 2.50 | 2.50 | 2.50 |
| | Working Effectively with Customers: Replaced | COMM0194 | 2.50 | 2.00 | 2.50 |
| | Working Effectively with Business Partners: Replaced | COMM0195 | 3.00 | 2.00 | 3.00 |
| | Building Better Work Relationships Simulation: Replaced | COMM0190 | 0.50 | | |
| | Business Grammar Essentials | |
| | Foundations of Grammar | COMM0201 | 2.50 | 2.50 | 2.50 |
| | Sentence Construction | COMM0202 | 2.00 | 2.00 | 2.00 |
| | Understanding Writing Mechanics | COMM0203 | 2.00 | 1.50 | 2.00 |
| | Punctuating with Skill | COMM0204 | 2.00 | 4.00 | 2.00 |
| | Email Essentials | |
| | Essentials of Electronic Communication | COMM0231 | 1.50 | 1.50 | 1.50 |
| | Optimizing Email at Work | COMM0232 | 2.00 | 2.00 | 2.00 |
| | E-mail and Organizational Communication | COMM0233 | 2.50 | 3.00 | 2.50 |
| | E-mail as a Marketing Tool | COMM0234 | 2.00 | 2.50 | 2.00 |
| | E-mail Essentials using Microsoft Outlook | BLTCO023 | 2.00 | | |
| | Delivering Successful Presentations | |
| | Presenting to Succeed: Replaced | COMM0301 | 4.50 | 2.50 | 4.50 |
| | Delivering Your Message: Replaced | COMM0302 | 4.50 | 3.50 | 4.50 |
| | Presentation Resources Available to You: Replaced | COMM0303 | 5.00 | 3.50 | 5.00 |
| | Delivering Successful Presentations Simulation: Replaced | COMM0300 | 0.50 | | |
| | Presentation Skills Blended Learning Toolkit | BLTCO030 | 0.50 | | |
| | Combining Presentation Skills with MS PowerPoint | BLTCO030A | 0.50 | | |
| | Telephone Skills For Business Professionals | |
| | Effective Telephone Techniques | COMM0411 | 5.00 | 2.50 | 5.00 |
| | Making Telephone Calls Count | COMM0412 | 3.50 | 4.00 | 3.50 |
| | Telephone Skills for Business Professionals Simulation | COMM0410 | 0.50 | | |
| | Getting Results Without Authority | |
| | Building Relationships to Get Results: Replaced | COMM0511 | 2.50 | 1.50 | 2.50 |
| | Teamwork and Results without Authority: Replaced | COMM0512 | 2.50 | 2.50 | 2.50 |
| | Leadership without Authority: Replaced | COMM0513 | 3.00 | 3.00 | 3.00 |
| | Gaining Allies, Creating Change: Replaced | COMM0514 | 3.00 | 2.00 | 3.00 |
| | Getting Results through Communication: Replaced | COMM0515 | 3.00 | 2.00 | 3.00 |
| | Getting Results from the Boss: Replaced | COMM0516 | 3.00 | 2.00 | 3.00 |
| | Getting Results without Authority Simulation: Replaced | COMM0510 | 0.50 | | |
| | Effective Use of Feedback for Business | |
| | An Essential Guide to Giving Feedback | COMM0521 | 2.50 | 1.50 | 2.50 |
| | Coping with Criticism and Feedback | COMM0522 | 5.00 | 2.50 | 5.00 |
| | Giving Feedback to Colleagues | COMM0523 | 4.50 | 2.00 | 4.50 |
| | Team Feedback: A guide | COMM0524 | 4.00 | 2.50 | 4.00 |
| | Giving Feedback: A Manager's Guide | COMM0549 | 4.00 | 2.50 | 4.00 |
| | Effective Feedback for Employees and Colleagues Simulation | COMM0520 | 0.50 | | |
| | Effective Use of Feedback for Teams Simulation | COMM052S | 0.50 | | |
| | Anger Management in The Workplace | |
| | Experiencing Anger | COMM0701 | 5.00 | 2.50 | 5.00 |
| | Managing Your Anger | COMM0702 | 5.50 | 2.00 | 5.50 |
| | Managing Anger in the Workplace Simulation | COMM0700 | 0.50 | | |
| PROFESSIONAL EFFECTIVENESS | |
| | Foundation Skills Curriculum | |
| | Basic Business Math Skills | |
| | Whole Numbers, Fractions, and Equations | FNDT0101 | 4.00 | 3.00 | |
| | Decimals and Percents | FNDT0102 | 2.00 | | |
| | Ratios, Averages and Graphs | FNDT0103 | 2.00 | | |
| PROFESSIONAL EFFECTIVENESS | |
| | Personal Development Curriculum | |
| | Take Control of Your Time by Working More Effectively | |
| | Your Time and You | pd_01_a01_bs_enus | 3.00 | 3.50 | 3.00 |
| | Techniques for Improved Time Management | pd_01_a02_bs_enus | 2.50 | 1.50 | 2.50 |
| | Developing Excellent Time Management Habits | pd_01_a03_bs_enus | 3.50 | 1.50 | 3.50 |
| | Taking Control of Your Time Simulation | PD001A | 0.50 | | |
| | Business Ethics | |
| | Making Decisions Ethically | pd_02_a01_bs_enus | 2.50 | 3.00 | |
| | Business Ethics for Managers | pd_02_a02_bs_enus | 1.50 | 1.50 | |
| | Understanding Organizational Ethics | pd_02_a03_bs_enus | 3.00 | 3.00 | |
| | Social Responsibility in Corporations | pd_02_a04_bs_enus | 3.00 | 2.50 | |
| | Business Ethics Simulation | PD002A | 0.50 | | |
| | Handling Organizational Change | |
| | Views on Organizational Change | pd_03_a01_bs_enus | 2.50 | 2.50 | |
| | Preparing for Change | pd_03_a02_bs_enus | 3.00 | 2.50 | |
| | Communication during Organizational Change | pd_03_a03_bs_enus | 3.50 | 2.50 | |
| | Handling Organizational Change Simulation | PD003A | 0.50 | | |
| | Decision-making and Problem-solving for Business | |
| | The Fundamentals of Effective Thinking | pd_04_a01_bs_enus | 3.00 | 2.00 | 3.00 |
| | Problem Framing | pd_04_a02_bs_enus | 3.00 | 2.00 | 3.00 |
| | Problem Solving: Generating Alternatives | pd_04_a03_bs_enus | 2.00 | 1.50 | 2.00 |
| | Making Decisions Dynamically | pd_04_a04_bs_enus | 2.50 | 2.00 | 2.50 |
| | Decision Making: Implementation and Evaluation | pd_04_a05_bs_enus | 2.50 | 2.00 | 2.50 |
| | Group Problem Solving and Decision Making | pd_04_a06_bs_enus | 2.50 | 2.00 | 2.50 |
| | Effective Thinking and Creative Problem Solving Simulation | PD004A | 0.50 | | |
| | Rational Decision-making and Problem Solving Simulation | PD004B | 0.50 | | |
| | Doing Business Professionally | |
| | Working for Your Inner Boss: Personal Accountability | pd_05_a01_bs_enus | 2.00 | 2.50 | |
| | Managing from Within: Self-empowerment | pd_05_a02_bs_enus | 2.00 | 2.50 | |
| | Goals and Setting Goals | pd_05_a03_bs_enus | 2.00 | 2.50 | |
| | Creating a Positive Attitude | pd_05_a04_bs_enus | 2.00 | 2.00 | |
| | Pursuing Successful Lifelong Learning | pd_05_a05_bs_enus | 2.00 | 3.00 | |
| | Doing Business Professionally Simulation | PD005A | 0.50 | | |
| | Creativity and Innovation in the Workplace | |
| | The Foundations of Creativity and Innovation | PD0031 | 4.50 | 1.50 | |
| | Generating Creative and Innovative Ideas | PD0032 | 3.50 | 2.00 | |
| | Evaluating Creative and Innovative Ideas | PD0033 | 3.50 | 1.00 | |
| | Implementing Creative and Innovative Ideas | PD0034 | 5.00 | 2.50 | |
| | Creativity and Innovation in the Workplace Simulation | PD0030 | 0.50 | | |
| | Creativity and Innovation in the Workplace | BLTPD003 | 0.50 | | |
| | Fast-tracking Your Career | |
| | Get Your Career on the Fast Track | PD0131 | 2.50 | 2.50 | |
| | Basic Business Skills to Get You on the Fast Track | PD0132 | 2.50 | 1.50 | |
| | Communication Skills to Fast-track Your Career | PD0133 | 2.50 | 1.50 | |
| | Interpersonal Skills on the Fast Track | PD0134 | 2.50 | 1.50 | |
| | The Boss Factor | PD0135 | 3.00 | 1.50 | |
| | Improving Your Image | PD0136 | 3.00 | 2.50 | |
| | Fast-Tracking Your Career Simulation | PD0130 | 0.50 | | |
| | Working More Effectively - Taking Control of Your Time | |
| | You and Your Time: Replaced | PD0151 | 5.00 | 3.50 | |
| | Techniques for Better Time Management: Replaced | PD0152 | 5.00 | 1.50 | |
| | Developing Good Time Management Habits: Replaced | PD0153 | 4.50 | 1.50 | |
| | Working More Effectively Simulation: Replaced | PD0150 | 0.50 | | |
| | Time Management Blended Learning Toolkit | BLTPD015 | 0.50 | | |
| | Taking Control of Your Time Using Microsoft Outlook | BLTPD015A | 0.50 | | |
| | Ethics in Business | |
| | Ethical Decision Making: Replaced | PD0171 | 3.50 | | |
| | Managerial Business Ethics: Replaced | PD0172 | 2.50 | | |
| | Organizational Ethics: Replaced | PD0173 | 3.50 | | |
| | Corporate Social Responsibility: Replaced | PD0174 | 3.00 | | |
| | Ethics in Business Simulation: Replaced | PD0170 | 0.50 | | |
| | Ethics in Business | BLTPD017 | 0.50 | | |
| | Living a Balanced Life | |
| | Finding Your Life Balance | PD0181 | 4.50 | 4.00 | |
| | Success Over Stress | PD0182 | 4.50 | 2.50 | |
| | Strategies for Better Balance | PD0183 | 5.00 | 2.00 | 5.00 |
| | Living a Balanced Life Simulation | PD0180 | 0.50 | | |
| | Living a Balanced Life | BLTPD018 | 0.50 | | |
| | Dealing with Organizational Change | |
| | Perspectives on Organizational Change: Replaced | PD0191 | 3.00 | 2.50 | |
| | Being Prepared for Change: Replaced | PD0192 | 3.50 | 2.50 | |
| | Communicating during Organizational Change: Replaced | PD0193 | 3.50 | | |
| | Dealing with Organizational Change Simulation: Replaced | PD0190 | 0.50 | | |
| | Dealing with Organizational Change Blended Learning Toolkit | BLTPD019 | 0.50 | | |
| | Problem-solving and Decision-making for Business | |
| | Foundations of Effective Thinking: Replaced | PD0231 | 3.50 | 2.00 | 3.50 |
| | Framing the Problem: Replaced | PD0232 | 3.00 | 2.00 | 3.00 |
| | Generating Alternatives in Problem Solving: Replaced | PD0233 | 2.50 | 1.50 | 2.50 |
| | Dynamic Decision Making: Replaced | PD0234 | 2.50 | 2.00 | 2.50 |
| | Implementing and Evaluating a Decision: Replaced | PD0235 | 3.00 | 2.00 | 3.00 |
| | Problem Solving and Decision Making in Groups: Replaced | PD0236 | 2.50 | 2.00 | 2.50 |
| | Business Professionalism Simulation: Replaced | PD0230 | 0.50 | | |
| | Rational Problem Solving and Decision-making Simulation: Replaced | PD023S | 0.50 | | |
| | Problem-solving & Decision-making for Business Blended Learning Toolkit | BLTPD023 | 0.50 | | |
| | Working without a Net - The Business of Risk | |
| | Risk Basics | PD0241 | 2.00 | 2.50 | 2.00 |
| | Approaches to Risk Management | PD0242 | 2.00 | 2.00 | 2.00 |
| | Decisions and Risk | PD0243 | 2.00 | 2.00 | 2.00 |
| | Strategic Planning and Risk Management | PD0244 | 2.50 | 2.50 | 2.50 |
| | Risk Strategies: The Cutting Edge | PD0245 | 2.50 | 2.50 | 2.50 |
| | Working without a Net: Decisions Simulation | PD0240 | 0.50 | | |
| | Achieving Organizational Excellence Through Critical Thinking | |
| | The Role of Critical Thinking in Organizations | PD0491 | 4.00 | 5.00 | |
| | Developing Fundamental Critical Thinking Skills | PD0492 | 3.00 | 4.00 | |
| | Strategies for Facilitating Critical Thinking | PD0493 | 4.50 | 4.00 | |
| | Critical Thinking Skills for Managing | PD0494 | 3.50 | 4.00 | |
| | Organizational Scope of Critical Thinking | PD0495 | 3.50 | 3.50 | |
| | Critical Thinking Strategies Simulation | PD0490 | 0.50 | | |
| | Business Professionalism | |
| | Personal Accountability: Working for Your Inner Boss - Replaced | PD0261 | 2.50 | 2.50 | |
| | Self-empowerment: Managing from Within: Replaced | PD0262 | 2.50 | 2.50 | |
| | Goals and Goal Setting: Replaced | PD0263 | 2.00 | 2.50 | |
| | Developing a Positive Attitude: Replaced | PD0264 | 2.50 | 2.00 | |
| | Successful Lifelong Learning: Replaced | PD0265 | 2.50 | 3.00 | |
| | Business Professionalism Simulation: Replaced | PD0260 | 0.50 | | |
| | Professionalism in Business Simulation | PD026S | 0.50 | | |
| PROJECT EFFECTIVENESS | |
| | Project Management Curriculum | |
| | Project Management for Non-Project Managers | |
| | Project Management Fundamentals | proj_01_a01_bs_enus | 2.50 | 2.00 | 2.50 |
| | Transitioning into a Project Management Role | proj_01_a02_bs_enus | 3.00 | 2.50 | 0.00 |
| | Initiating and Planning a Project | proj_01_a03_bs_enus | 2.00 | 1.50 | 2.00 |
| | Managing a Project | proj_01_a04_bs_enus | 2.50 | 1.50 | 2.50 |
| | Troubleshooting and Closing the Project | proj_01_a05_bs_enus | 2.00 | 1.50 | 2.00 |
| | Project Management for Non-Project Managers Simulation | PROJ001A | 0.50 | | |
| | Program Management (PMI Standard-aligned) | |
| | Introduction to Program Management | proj_02_a01_bs_enus | 2.00 | 1.50 | 2.00 |
| | Program Life Cycle and Organization | proj_02_a02_bs_enus | 2.50 | 2.50 | 2.50 |
| | Program Management Processes and the Initiating Process Group | proj_02_a03_bs_enus | 1.50 | 1.50 | 1.50 |
| | Program Planning | proj_02_a04_bs_enus | 2.50 | 2.00 | 2.50 |
| | The Executing Process Group | proj_02_a05_bs_enus | 1.50 | 1.50 | 1.50 |
| | Monitoring, Controlling, and Closing Programs | proj_02_a06_bs_enus | 2.00 | 2.00 | 2.00 |
| | Portfolio Management (PMI® Standard-aligned) | |
| | Introduction to Portfolio Management | proj_03_a01_bs_enus | 2.00 | 1.50 | 2.00 |
| | Portfolio Management Processes and the Organization | proj_03_a02_bs_enus | 2.00 | 2.00 | 2.00 |
| | Portfolio Management Process Groups | proj_03_a03_bs_enus | 2.00 | 2.50 | 2.00 |
| | Project Management Foundations (PRINCE2-aligned) | |
| | Overview of Project Managing a PRINCE2-aligned Project | proj_04_a01_bs_enus | 1.00 | | |
| | Project Planning and Controlling a PRINCE2-aligned Project | proj_04_a02_bs_enus | 2.00 | | |
| | Managing Quality and Risk in a PRINCE2-aligned Project | proj_04_a03_bs_enus | 2.00 | | |
| | Initial and Ongoing Processes in a PRINCE2-aligned Project | proj_04_a04_bs_enus | 2.00 | | |
| | Controlling, Managing and Closing a PRINCE2-aligned Project | proj_04_a05_bs_enus | 2.00 | | |
| | Techniques for Managing a PRINCE2-aligned Project | proj_04_a06_bs_enus | 1.50 | | |
| | Project Management Essentials - (PMBOK® Guide - Third Edition-aligned) | |
| | An Introduction to Project Management | PROJ0511 | 2.50 | 2.50 | 2.50 |
| | Project Lifecycles and Stakeholders | PROJ0512 | 2.00 | 2.00 | 2.00 |
| | Introduction to Project Process Groups and Initiating a Project | PROJ0513 | 1.50 | 1.00 | 1.50 |
| | Project Planning | PROJ0514 | 2.50 | 2.50 | 2.50 |
| | Executing, Monitoring & Controlling, and Closing a Project | PROJ0515 | 1.50 | 1.00 | 1.50 |
| | Project Management Essentials Simulation | PROJ0510 | 0.50 | | |
| | Project Management Essentials | BLTPR051 | 0.50 | | |
| | Project Integration Management (PMBOK® Guide - Third Edition-aligned) | |
| | Initiating a Project and Preparing the Project Plan | PROJ0521 | 2.50 | 2.00 | 2.50 |
| | Project Integration: Executing and Completing a Project | PROJ0522 | 2.00 | 1.50 | 2.00 |
| | Project Scope Management (PMBOK® Guide - Third Edition-aligned) | |
| | Planning Project Scope | PROJ0531 | 1.50 | 1.00 | 1.50 |
| | Controlling Project Scope | PROJ0532 | 2.00 | 1.50 | 2.00 |
| | Project Time Management (PMBOK® Guide - Third Edition-aligned) | |
| | Elements of Project Time Management | PROJ0541 | 2.50 | 1.50 | 2.50 |
| | Project Scheduling | PROJ0542 | 3.00 | 2.00 | 3.00 |
| | Project Cost Management (PMBOK® Guide -Third Edition-aligned) | |
| | Estimating Activity Costs | PROJ0551 | 1.50 | 1.00 | 1.50 |
| | Budgeting and Controlling Costs | PROJ0552 | 2.00 | 1.00 | 2.00 |
| | Project Quality Management (PMBOK® Guide - Third Edition-aligned) | |
| | Planning for Quality | PROJ0561 | 2.00 | 1.50 | 2.00 |
| | Performing Quality Assurance and Control | PROJ0562 | 2.50 | 2.00 | 2.50 |
| | Project Human Resource Management (PMBOK® Guide - Third Edition-aligned) | |
| | Elements of Project Human Resource Management | PROJ0571 | 1.50 | 1.00 | 1.50 |
| | Implementing Project Human Resource Management | PROJ0572 | 3.00 | 1.00 | 3.00 |
| | Project Human Resources Management Simulation | PROJ0570 | 0.50 | | |
| | Project Communications Management (PMBOK® Guide - Third Edition-aligned) | |
| | Communications Planning and Information Distribution | PROJ0581 | 2.50 | 1.50 | 2.50 |
| | Performance Reporting and Stakeholder Management | PROJ0582 | 2.00 | 1.50 | 2.00 |
| | Project Communications Management Simulation | PROJ0580 | 0.50 | | |
| | Project Risk Management (PMBOK® Guide - Third Edition-aligned) | |
| | Planning and Identifying Project Risk | PROJ0591 | 2.50 | 1.50 | 2.50 |
| | Analyzing Project Risk | PROJ0592 | 2.00 | 1.50 | 2.00 |
| | Responding to and Controlling Project Risk | PROJ0593 | 2.50 | 2.00 | 3.00 |
| | Project Procurement Management (PMBOK® Guide - Third Edition-aligned) | |
| | Planning Project Procurement and Requesting Seller Responses | PROJ0601 | 2.50 | 2.50 | 2.50 |
| | Choosing Sellers and Administering and Closing Contracts | PROJ0602 | 2.50 | 2.00 | 2.50 |
| | Project Procurement Management Simulation | PROJ0600 | 0.50 | | |
| | Managing Software Project Outsourcing | |
| | Making the Right Outsourcing Decision | 232192_ENG | 2.49 | 2.00 | 2.49 |
| | Planning the Outsourcing Deal | 232202_ENG | 1.75 | 1.50 | 1.75 |
| | The Outsourcing Project | 232209_ENG | 3.49 | 2.50 | 3.49 |
| | Determining Project Quality Standards and Milestones | 232224_ENG | 2.75 | 1.50 | 2.75 |
| | Measuring Project Outsourcing Success | 232292_ENG | 3.00 | 2.50 | 3.00 |
| | Project Management Professional Responsibility | |
| | Ethics and Professional Knowledge | PROJ0041 | 3.00 | 2.00 | 3.00 |
| | Stakeholder Interests and Cultural Diversity | PROJ0042 | 3.00 | 2.50 | 3.00 |
| | Project Management for IT Professionals | |
| | Introduction to IT Project Management | PROJ0351 | 4.00 | 2.50 | 4.00 |
| | Functions of IT Project Management | PROJ0352 | 4.50 | 1.50 | 4.50 |
| | The Life Cycle of an IT Project | PROJ0353 | 5.00 | 2.00 | 5.00 |
| | Managing the Execution and Control of IT Projects | PROJ0354 | 5.50 | 1.50 | 5.50 |
| | Managing Efficiencies of IT Projects | PROJ0355 | 4.50 | 1.00 | 4.50 |
| | Project IT Management Simulation - The Early Stages | PROJ0350 | 0.50 | | |
| | Project IT Management Simulation - Design to Rollout | PROJ035S | 0.50 | | |
| | Final Exam: Project Management for IT Professionals | FE0013_eng | 0.50 | | |
| | Strategic Project Management for IT Projects | |
| | Strategic Planning and Positioning for IT Projects | PROJ0361 | 5.00 | 1.50 | 5.00 |
| | Strategic Approaches to Managing IT Projects | PROJ0362 | 5.00 | 2.00 | 5.00 |
| | Estimating the IT Project Work Effort | PROJ0363 | 5.50 | 2.50 | 5.50 |
| | IT Project Leadership, Authority & Accountability | PROJ0364 | 6.00 | 2.00 | 6.00 |
| | Managing Multiple IT Projects | PROJ0365 | 5.50 | 3.50 | 5.50 |
| | Cost Management and IT Project Trade-offs | PROJ0366 | 4.50 | 3.00 | 4.50 |
| | Strategic Project Management for IT Projects Simulation | PROJ0360 | 0.50 | | |
| | Final Exam: Strategic Project Management for IT Projects | FE0014_eng | 0.50 | | |
| | Test Prep | |
| | TestPrep Certified Associate in Project Management (CAPM) | TPCAPM_ENG | 0.50 | | |
| | TestPrep Project Management Professional (PMP) PMBOK Guide Third Edition Aligned | TPPMP3ED_ENG | 0.50 | | |
| | Mentoring Assets | |
| | Mentoring Project Management Professional (PMP) PMBOK Guide Third Edition Aligned | mntpmp3ed | 0.50 | | |
| | Mentoring Certified Associate in Project Management (CAPM) PMBOK Guide Third Edition Aligned | mntcapm3ed | 0.50 | | |
| | Project Management Express Guide Series | |
| | Project Management Professional Certification (PMP) 2005 Express Guide | _pc_eg_444123 | 0.50 | | |
| PROJECT EFFECTIVENESS | |
| | Team Building Curriculum | |
| | High-Performance Onsite-and Virtual Teams | |
| | Launching Successful Virtual and On-site Teams | team_01_a01_bs_enus | 3.00 | 2.50 | 3.00 |
| | Leading High-performance On-site Teams | team_01_a02_bs_enus | 3.50 | 2.00 | 3.50 |
| | Leading High-performance Virtual Teams | team_01_a03_bs_enus | 3.50 | 4.50 | 3.50 |
| | Facilitating Virtual and On-site Teams | team_01_a04_bs_enus | 4.00 | 4.50 | 4.00 |
| | Creating Virtual and High-Performance Teams Simulation | TEAM001A | 0.50 | | |
| | Leading High-performance Virtual Teams Simulation | TEAM001B | 0.50 | | |
| | Creating High-performance On-site and Virtual Teams | |
| | Launching Successful On-site and Virtual Teams: Replaced | TEAM0151 | 5.50 | 2.50 | 5.50 |
| | Leading Successful On-site Teams: Replaced | TEAM0152 | 5.00 | | 5.00 |
| | Leading Virtual Teams: Replaced | TEAM0153 | 5.00 | 4.50 | 5.00 |
| | Facilitating On-site and Virtual Teams: Replaced | TEAM0154 | 4.50 | 4.50 | 4.50 |
| | Creating High-performance On-site Teams Simulation: Replaced | TEAM0150 | 0.50 | | |
| | Leading Virtual Teams Simulation: Replaced | TEAM015S | 0.50 | | |
| | Creating High-performance On-site and Virtual Teams | BLTTE015 | 0.50 | | |
| | Participating in Teams | |
| | Effective Team-building Strategies | TEAM0171 | 4.00 | 2.00 | 4.00 |
| | Effectively Communicating in Teams | TEAM0172 | 3.00 | 2.00 | 3.00 |
| | The Individual's Role in a Team | TEAM0173 | 3.50 | 1.50 | 3.50 |
| | Participating in Teams Simulation | TEAM0170 | 0.50 | | |
| | Participating in Teams | BLTTE017 | 0.50 | | |
| | Making Teams Work: Capitalizing on Conflict | |
| | Team Conflict: The Seeds of Dissent | TEAM0211 | 3.50 | 3.50 | 3.50 |
| | Analyzing Workplace War Zones | TEAM0212 | 2.50 | 2.00 | 2.50 |
| | Getting Past Clashes: Valuing Team Diversity | TEAM0213 | 2.50 | 1.50 | 2.50 |
| | Conquering Conflict through Communication | TEAM0214 | 3.00 | 1.50 | 3.00 |
| | The Path to Peace and Harmony | TEAM0215 | 2.50 | 1.00 | 2.50 |
| | Manager's Performance Guide - Team Conflict Skills | TEAM0216 | 1.50 | 1.00 | 1.50 |
| | Making Teams Work Simulation | TEAM0210 | 0.50 | | |
| PROJECT EFFECTIVENESS | |
| | Business Analysis | |
| | Certified Business Analysis Professional (CBAP™) | |
| | Core Concepts in Business Analysis | cons_01_a01_bs_enus | 1.50 | 1.50 | |
| | Enterprise Analysis and Making a Business Case | cons_01_a02_bs_enus | 2.50 | 2.50 | |
| | Introduction to Requirements Planning | cons_01_a03_bs_enus | 2.00 | 2.50 | |
| | Requirements Planning and Management | cons_01_a04_bs_enus | 2.50 | 3.00 | |
| | Eliciting Requirements | cons_01_a05_bs_enus | 3.50 | 4.00 | |
| | Analyzing Requirements Using Models | cons_01_a06_bs_enus | 3.00 | 4.00 | |
| | Refining and Documenting Requirements | cons_01_a07_bs_enus | 1.50 | 1.50 | |
| | Communicating and Implementing Requirements | cons_01_a08_bs_enus | 3.00 | 4.00 | |
| SALES and CUSTOMER FACING SKILLS | |
| | Sales Curriculum | |
| | Field Sales Skills | |
| | Field Sales Foundations | SALE0101 | 3.50 | 2.50 | |
| | Planning Your Field Sales Approach | SALE0102 | 4.50 | 4.00 | |
| | Applying Your Field Sales Approach | SALE0103 | 4.00 | 3.50 | |
| | Completing Your Field Sales Approach | SALE0104 | 3.50 | 3.00 | |
| | Field Sales Skills Simulation | SALE0100 | 0.50 | | |
| | Field Sales Skills Blended Learning Toolkit | BLTSA010 | 0.50 | | |
| | Territorial Account Sales Skills | |
| | The Territorial Account Sales Approach | SALE0111 | 3.00 | 3.00 | |
| | Understanding Your Target Customer's Business | SALE0112 | 3.50 | 3.50 | |
| | Effectively Using Customer-focused Research Meetings | SALE0113 | 3.50 | 3.00 | |
| | Gaining Access to Key Personnel at Your Target Accounts | SALE0114 | 3.50 | 2.50 | |
| | Delivering High-impact Territorial Account Sales (TAS) Presentations | SALE0115 | 5.00 | 3.00 | |
| | Territorial Account Sales Skills Simulation | SALE0110 | 0.50 | | |
| | Inside Sales Skills | |
| | Preparing for Outbound Sales Calls | SALE0121 | 6.00 | 3.50 | |
| | Initiating Outbound Sales Calls | SALE0122 | 3.50 | 2.00 | |
| | Completing Outbound Sales Calls | SALE0123 | 5.00 | 4.00 | |
| | Preparing for Inbound Sales Calls | SALE0124 | 5.00 | 3.50 | |
| | Completing Inbound Sales Calls | SALE0149 | 5.00 | 3.50 | |
| | Inside Sales Skills Simulation | SALE0120 | 0.50 | | |
| | Inside Sales Skills Blended Learning Toolkit | BLTSA012 | 0.50 | | |
| | Strategic Account Sales Skills | |
| | The Strategic Account Sales Approach | SALE0131 | 3.00 | 2.00 | |
| | Understanding Your Customer | SALE0132 | 3.50 | 2.50 | |
| | Conducting Effective Sales Research Meetings | SALE0133 | 3.50 | 2.50 | |
| | Working with Your Customer's Key Players | SALE0134 | 3.50 | 2.50 | |
| | Delivering High-Impact Sales Presentations | SALE0135 | 6.00 | 3.50 | |
| | Strategic Account Sales Skills Simulation | SALE0130 | 0.50 | | |
| | Strategic Account Sales Skills | BLTSA013 | 0.50 | | |
| | Sales Team Management | |
| | Building a Winning Sales Team | SALE0151 | 5.50 | 3.50 | |
| | Using Business Tools to Manage Sales Teams | SALE0152 | 3.00 | 2.00 | |
| | Motivating a Winning Sales Team | SALE0153 | 4.50 | | |
| | Communicating in Sales Teams | SALE0154 | 2.50 | | |
| | Sales Team Management Simulation | SALE0150 | 0.50 | | |
| | Selling at the Executive Level | |
| | Prepare for Success | SALE0221 | 3.00 | 2.00 | |
| | Strategic Planning | SALE0222 | 3.50 | 2.50 | |
| | Progressing through the Complex Sale | SALE0223 | 4.00 | 3.50 | |
| | Presenting Your Proposition | SALE0224 | 4.00 | 3.00 | |
| | Negotiating to Mutual Benefit | SALE0249 | 4.00 | 2.50 | |
| | From Executive-level Sale to Strategic Partnership | SALE0226 | 4.00 | 3.50 | |
| | Preparing for the Executive-level Sale Simulation | SALE0220 | 0.50 | | |
| | Progressing through the Complex Sale Simulation | SALE022S | 0.50 | | |
| | Closing Executive-level Sales Simulation | SALE022T | 0.50 | | |
| | Selling at the Executive Level Blended Learning Toolkit | BLTSA022 | 0.50 | | |
| | SalesUniversity Sales Orientation: Professional Selling in the Knowledge Economy | |
| | The Profession of Selling | SALE0401 | 3.50 | 2.50 | |
| | Professional Selling in the Knowledge Economy | SALE0402 | 5.00 | 4.50 | |
| | Professional Selling in the Knowledge Economy Simulation | SALE0400 | 0.50 | | |
| | SalesUniversity Sales Math 101: Developing a Sales Plan for Success | |
| | Sales Math 101: Developing a Sales Plan for Success | SALE0411 | 4.00 | 3.50 | |
| | SalesUniversity Sales Manufacturing: A Success Model | |
| | Sales Manufacturing (TM): Identifying Sales Opportunities | SALE0421 | 5.00 | 4.50 | |
| | Sales Manufacturing (TM): Sales Production | SALE0422 | 6.00 | 5.00 | |
| | Sales Manufacturing: Opportunity Development Simulation | SALE0420 | 0.50 | | |
| | SalesUniversity Communication 101 | |
| | Sales Communications Foundations | SALE0431 | 7.00 | 5.00 | |
| | Sales Communications Essentials | SALE0432 | 7.00 | 6.00 | |
| | Telesales Communications | SALE0433 | 6.00 | 4.50 | |
| | Sales Communication Techniques Simulation | SALE0430 | 0.50 | | |
| SALES and CUSTOMER FACING SKILLS | |
| | Customer Service Curriculum | |
| | Customer Support, Professionalism | |
| | The Customer Support Specialist (CSS) | cust_01_a01_bs_enus | 3.50 | 4.50 | |
| | Support Center Services | cust_01_a02_bs_enus | 3.00 | 3.00 | |
| | Establishing Team and Customer Relationships | cust_01_a03_bs_enus | 2.00 | 2.00 | |
| | Customer Support Specialist Professionalism Simulation | CUST001A | 0.50 | | |
| | Customer Support, Skills | |
| | Interacting with the Customer | cust_02_a01_bs_enus | 3.00 | 3.50 | |
| | Effective Communication Skills | cust_02_a02_bs_enus | 3.00 | 3.00 | 2.50 |
| | Managing Conflict, Stress, and Time | cust_02_a03_bs_enus | 2.50 | 3.00 | |
| | Customer Support Specialist Simulation | CUST002A | 0.50 | | |
| | Customer Support, Process | |
| | Customer Service Procedures | cust_03_a01_bs_enus | 3.50 | 4.50 | |
| | Managing the Quality of the Customer Support Service Center | cust_03_a02_bs_enus | 3.50 | 3.50 | |
| | Management Tools and Metrics | cust_03_a03_bs_enus | 2.00 | 3.00 | |
| | Excelling at Customer Service | |
| | Corporate Culture: Building the Service Foundation | cust_05_a01_bs_enus | 3.00 | 1.50 | |
| | The Fundamentals of Exceptional Customer Service | cust_05_a02_bs_enus | 3.00 | 1.50 | |
| | The Customer's Voice | cust_05_a03_bs_enus | 5.00 | 1.50 | |
| | Advancing Service Expertise | cust_05_a04_bs_enus | 3.50 | 2.50 | |
| | Customers, Confrontation and Conflict | cust_05_a05_bs_enus | 5.00 | 1.50 | |
| | Overcoming Difficult Service Situations | cust_05_a06_bs_enus | 4.50 | 1.50 | |
| | The EXCEL Acronym: Instilling Service Excellence | cust_05_a07_bs_enus | 5.00 | 5.00 | |
| | Service Teams and Service Stars | cust_05_a08_bs_enus | 5.00 | 1.50 | |
| | Excel at Customer Service Simulation | CUST005A | 0.50 | | |
| | Providing Customer Service Simulation | CUST005B | 0.50 | | |
| | HDI – Customer Service Representative, Professionalism | |
| | The Customer Service Representative (CSR) | cust_06_a01_bs_enus | 3.50 | | |
| | Support Center Services and Work Environment | cust_06_a02_bs_enus | 3.00 | | |
| | HDI - Customer Service Representative, Skills | |
| | Customer Interactions | cust_07_a01_bs_enus | 3.50 | | |
| | How to Excel at Customer Service | |
| | Building the Service Foundation: Corporate Culture: Replaced | CUST0101 | 3.50 | 1.50 | |
| | Fundamentals of Exceptional Customer Service: Replaced | CUST0102 | 3.50 | 1.50 | |
| | The Voice of the Customer: Replaced | CUST0103 | 4.50 | 1.50 | |
| | Advancing Your Service Expertise: Replaced | CUST0104 | 4.50 | 2.50 | |
| | Customers, Conflict and Confrontation: Replaced | CUST0105 | 5.50 | 1.50 | |
| | Overcoming Challenging Service Situations: Replaced | CUST0106 | 6.00 | 1.50 | |
| | Instilling Service Excellence: the EXCEL Acronym: Replaced | CUST0107 | 7.50 | 5.00 | |
| | Service Stars and Service Teams: Replaced | CUST0108 | 5.50 | 1.50 | |
| | Excelling at Customer Service Simulation: Replaced | CUST0100 | 0.50 | | |
| | Customer Service Simulation: Replaced | CUST010S | 0.50 | | |
| | How to Excel at Customer Service | BLTCU010 | 0.50 | | |
| | Frontline Call Center Skills | |
| | The Call Center Industry | CUST0111 | 2.50 | 2.00 | |
| | Call Center Communication Skills | CUST0112 | 4.50 | 3.50 | |
| | Call Center Customer Service | CUST0113 | 3.50 | 1.00 | |
| | Call Center Telephone Sales | CUST0114 | 3.00 | 1.50 | |
| | Frontline Call Center Skills Simulation | CUST0110 | 0.50 | | |
| | Measuring Customer Satisfaction | |
| | Discovering What Your Customers Want | CUST0131 | 2.50 | 1.00 | |
| | Developing Customer Satisfaction Surveys | CUST0132 | 3.00 | 1.50 | |
| | Customer Satisfaction: Analysis and Implementation | CUST0133 | 2.50 | 1.50 | |
| | Measuring Customer Satisfaction Simulation | CUST0130 | 0.50 | | |
| | Internal Customer Service | |
| | Excellence in Internal Customer Service | CUST0141 | 5.00 | 1.50 | |
| | Working With Internal Customers | CUST0142 | 4.00 | 2.50 | |
| | Overcoming Internal Customer Service Problems | CUST0143 | 3.50 | 1.00 | |
| | Internal Customer Service: Conflict and Complaints Simulation | CUST0140 | 0.50 | | |
| | Internal Customer Service Agent Skills | |
| | The Customer Service Agent in Action | CUST0151 | 4.50 | 1.50 | |
| | Professional Skills for Customer Service Agents | CUST0152 | 4.50 | 1.00 | |
| | Managing Challenges in Customer Service | CUST0153 | 5.00 | 1.50 | |
| | Cross-selling in a Customer Service Call | CUST0154 | 5.50 | 1.50 | |
| | Customer Service Agent Skills Simulation | CUST0150 | 0.50 | | |
| | Technical Support Agent Skills | |
| | The Contact Center and Technical Support Agent | CUST0161 | 4.50 | 1.50 | |
| | Technical Support Essentials | CUST0162 | 5.00 | 1.50 | |
| | Assessing Customer Behavior | CUST0163 | 4.50 | 1.50 | |
| | Technical Support Agent Survival Skills | CUST0164 | 3.50 | 1.50 | |
| | Technical Support Agent Skills Simulation | CUST0160 | 0.50 | | |
| | Managing A Customer-Focused Department | |
| | Identifying Your Customer's Expectations | CUST0171 | 4.50 | 4.00 | |
| | Using Surveys to Measure Customer Satisfaction | CUST0172 | 3.00 | 2.50 | |
| | Bridge The Expectations Gap | CUST0173 | 4.50 | 4.00 | |
| | Leading A Customer-Focused Team | CUST0174 | 4.00 | 3.00 | |
| | Managing a Customer-focused Department Simulation | CUST0170 | 0.50 | | |
| | IT Infrastructure Library (ITIL) Foundations V3 | |
| | ITIL V3 - ITIL and the Service Lifecycle | ib_itil_a01_it_enus | 1.50 | | |
| | ITIL V3 - Service Strategy Fundamentals | ib_itil_a02_it_enus | 2.40 | | |
| | ITIL V3 - Service Strategy Processes | ib_itil_a03_it_enus | 1.10 | | |
| | ITIL V3 - Service Design Fundamentals | ib_itil_a04_it_enus | 2.00 | | |
| | ITIL V3 - Service Design Processes | ib_itil_a05_it_enus | 2.50 | | |
| | ITIL V3 - Service Transition Processes and Principles | ib_itil_a06_it_enus | 2.50 | | |
| | ITIL V3 - Service Operation Principles and Functions | ib_itil_a07_it_enus | 2.00 | | |
| | ITIL V3 - Service Operation Processes | ib_itil_a08_it_enus | 1.50 | | |
| | ITIL V3 - Continual Service Improvement Fundamentals | ib_itil_a09_it_enus | 1.50 | | |
| | IT Infrastructure Library (ITIL) Foundations | |
| | ITIL: The Service Desk and Incident Management | CUST0181 | 3.50 | 3.00 | |
| | ITIL: Configuration and Release Management | CUST0182 | 3.00 | 2.50 | |
| | ITIL: Service Level and Capacity Management | CUST0183 | 2.50 | 2.00 | |
| | ITIL: Problem and Change Management | CUST0184 | 2.50 | 2.00 | |
| | ITIL: Continuity and Availability Management | CUST0185 | 2.50 | 2.00 | |
| | ITIL: Financial and Security Management | CUST0186 | 2.00 | 2.00 | |
| | Inbound Call Center Management | |
| | The Inbound Call Center | CUST0211 | 2.50 | 1.50 | |
| | Inbound Call Center Management: Leadership | CUST0212 | 3.00 | 2.50 | |
| | Inbound Call Centers: People Management | CUST0213 | 3.00 | 2.50 | |
| | Inbound Call Center Technology | CUST0214 | 4.00 | 4.50 | |
| | Performance Metrics for an Inbound Call Center | CUST0215 | 2.50 | 2.50 | |
| | Mentoring Assets | |
| | Mentoring Information Technology Infrastructure Library Foundations (ITIL) | mntitilfv1 | 2.50 | | |
| | Mentoring ITIL V3 Foundation (ITV3F) | mntitv3f | 2.50 | | |
| | TestPreps | |
| | TestPrep Information Technology Infrastructure Library Foundations (ITIL) | TPITILFV1_ENG | 2.50 | | |
| | TestPrep ITIL V3 Foundation (ITV3F) | TPITV3F_ENG | 2.50 | | |
| SALES and CUSTOMER FACING SKILLS | |
| | Consulting Skills | |
| | Consulting with the External Client | |
| | Essentials of External Consulting | CONS0111 | 5.00 | 4.00 | |
| | The Client-Consultant Relationship | CONS0112 | 5.00 | 3.00 | |
| | Diagnosing and Planning | CONS0113 | 4.00 | 2.00 | |
| | Managing Delivery | CONS0114 | 3.50 | 3.00 | |
| | Evaluation and Review | CONS0115 | 4.00 | 3.50 | |
| | Consulting with the External Client Simulation | CONS0110 | 0.50 | | |
| | Consulting with the Internal Client | |
| | Essentials of Internal Consulting | CONS0121 | 4.00 | 3.50 | |
| | Internal Consulting Skills | CONS0122 | 3.50 | 2.50 | |
| | Establishing a Relationship with Internal Clients | CONS0123 | 4.00 | 3.00 | |
| | A Workable Solution for Internal Clients | CONS0124 | 4.00 | 2.50 | |
| | Evaluating Internal Assignments | CONS0149 | 4.50 | 2.50 | |
| | Consulting with the Internal Client Simulation | CONS0120 | 0.50 | | |
| | Internal Consulting for the Technical Professional | |
| | The Technical Professional as Internal Consultant | CONS0131 | 4.00 | 2.00 | |
| | Creating Effective Contracts | CONS0132 | 3.00 | 1.50 | |
| | Using Data as a Technical Professional Consultant | CONS0133 | 4.00 | | |
| | Resistance and Technical Professional Consultants | CONS0134 | 2.50 | | |
| SALES and CUSTOMER FACING SKILLS | |
| | Industry Foundations | |
| | Industry Overviews | |
| | The Automotive Industry Overview: Version 2 | indo_01_a01_bs_enus | 3.00 | 3.00 | |
| | The Oil and Gas Industry Overview: Version 2 | indo_01_a02_bs_enus | 2.50 | 2.50 | |
| | The Pharmaceutical Industry Overview: Version 2 | indo_01_a03_bs_enus | 2.50 | 2.50 | |
| | The Food and Beverage Industry Overview: Version 2 | indo_01_a04_bs_enus | 2.50 | 3.00 | |
| | The Health Care Industry Overview: Version 2 | indo_01_a05_bs_enus | 1.50 | 2.50 | |
| | The Banking Industry Overview: Version 2 | indo_01_a06_bs_enus | 2.50 | 3.00 | |
| | The Manufacturing Industry Overview: Version 2 | indo_01_a07_bs_enus | 2.50 | 3.00 | |
| | The Retail Industry Overview: Version 2 | indo_01_a08_bs_enus | 2.50 | 2.50 | |
| | The Telecommunications Industry Overview: Version 2 | indo_01_a09_bs_enus | 2.50 | 2.50 | |
| | The Insurance Industry Overview: Version 2 | indo_01_a10_bs_enus | 3.00 | 2.50 | |
| | Industry Overview Series | |
| | Industry Overview: Information Technology | indo_02_a11_bs_enus | 2.00 | 3.50 | |
| | Industry Overview: Federal Government | indo_02_a12_bs_enus | 1.50 | 2.00 | |
| NETg Business | |
| | Communication | |
| | Communication Skills Curriculum | |
| | Organizational Communication: The Fundamentals | en_US_45241_ng | 2.50 | 2.50 | |
| | Organizational Communication: Communicating in the Workplace | en_US_45242_ng | 4.00 | 2.50 | |
| | Organizational Communication: Managing Communication | en_US_45243_ng | 3.00 | 3.00 | |
| | Advanced Business Communication: Guidelines for Effective Communication | en_US_45271_ng | 3.00 | 3.00 | |
| | Advanced Business Communication: Business Writing for Results | en_US_45272_ng | 3.00 | 3.00 | |
| | Advanced Business Communication: Effective Business Communication | en_US_45273_ng | 3.00 | 3.00 | |
| NETg Business | |
| | Customer Service | |
| | Customer Service Curriculum | |
| | Customer Relationship Management: Fundamentals of CRM | en_US_44031_ng | 3.00 | 3.00 | |
| | Customer Relationship Management: Implementing CRM | en_US_44032_ng | 3.00 | 3.00 | |
| | Customer Relationship Management: eCRM | en_US_44033_ng | 2.50 | 2.50 | |
| NETg Business | |
| | Economics | |
| | Economics Curriculum | |
| | Economics: Basic Concepts in Microeconomics | en_US_48812_ng | 4.00 | | |
| | Economics: Products and Markets | en_US_48813_ng | 4.00 | | |
| | Economics: Foundations of Macroeconomics | en_US_48814_ng | 4.00 | | |
| | Economics: The Principles of Economics | en_US_48811_ng | 4.00 | | |
| NETg Business | |
| | Government | |
| | Government Curriculum | |
| | Government Contracting: Overview of Government Contracts | en_US_49921_ng | 1.00 | 1.50 | |
| | Government Contracting: Working with Government Contracts | en_US_49922_ng | 3.00 | 2.00 | |
| NETg Business | |
| | Human Resources & Workplace Issues | |
| | German Laws for Equality of Treatment | |
| | AGG (GETA) - Information for Employees | KN00012218_ng | 1.00 | | |
| | AGG (GETA) - Information for Management | KN00012219_ng | 1.50 | | |
| | Knowledge Management Curriculum | |
| | Organizational Learning: Developing a Knowledge Management System | en_US_44601_ng | 4.00 | | |
| | Organizational Learning: Transferring Knowledge within an Organization | en_US_44602_ng | 4.00 | | |
| | Organizational Learning: Deploying a Knowledge Management System | en_US_44603_ng | 4.00 | | |
| | E-Learning Essentials Pt. 1: E-Learning and Successful Strategy | en_US_48301_ng | 3.00 | | |
| | E-Learning Essentials Pt. 2: Marketing Your Solution | en_US_48302_ng | 3.00 | | |
| | E-Learning Essentials Pt. 3: Deploying and Measuring Your Solution | en_US_48303_ng | 3.00 | | |
| | Human Resources Curriculum | |
| | Exit Interviewing Skills: Preparing for an Exit Interview | en_US_47014_ng | 2.00 | 2.00 | |
| | Exit Interviewing Skills: Conducting an Exit Interview | en_US_47015_ng | 3.00 | 3.00 | |
| | Exit Interviewing Skills: The Termination Process | en_US_47016_ng | 3.00 | 3.00 | |
| NETg Business | |
| | Management and Leadership | |
| | Management Curriculum | |
| | Business Case: Preparing | en_US_41095_ng | 2.00 | 2.50 | |
| | Organizational Behavior: Organizational Dynamics for Individuals | en_US_41101_ng | 3.00 | 2.00 | |
| | Organizational Behavior: Organizational Group Dynamics | en_US_41102_ng | 2.00 | 2.50 | |
| | Organizational Behavior: The Organizational System | en_US_41103_ng | 3.00 | 3.00 | |
| | Managing the Expert: Understanding Experts | en_US_41201_ng | 2.00 | 2.00 | |
| | Managing the Expert: Developing a Successful Environment | en_US_41202_ng | 4.00 | 2.00 | |
| | Managing the Expert: Managing the Unique Needs of Experts | en_US_41203_ng | 4.00 | 2.00 | |
| | Managing High Performers: Creating a Retention Strategy | en_US_41221_ng | 4.00 | 2.50 | |
| | Managing High Performers: Defining and Finding High Performers | en_US_41222_ng | 3.00 | 3.00 | |
| | Managing High Performers: Implementing Recognition Programs | en_US_41223_ng | 3.00 | 3.50 | |
| | Balanced Scorecard: Corporate Strategy | en_US_41401_ng | 2.00 | 2.00 | |
| | Balanced Scorecard: Implementing | en_US_41402_ng | 3.00 | 3.00 | |
| | Balanced Scorecard: Measuring Business Objectives | en_US_41403_ng | 3.00 | 3.00 | |
| | Talent Management: Knowing Talent | en_US_41411_ng | 2.50 | 2.50 | |
| | Talent Management: Selecting Talent | en_US_41412_ng | 3.00 | 3.00 | |
| | Talent Management: Developing Talent | en_US_41413_ng | 2.00 | 2.00 | |
| | Remote Manager Practices - Hiring a Telecommuting Employee | en_US_41416_ng | 1.00 | 1.00 | |
| | Remote Manager Practices - Communicating with Employees | en_US_41417_ng | 1.00 | 1.00 | |
| | Remote Manager Practices - Motivating Employees | en_US_41418_ng | 1.00 | 1.00 | |
| | Remote Manager Practices- Monitoring Employee Performance | en_US_41419_ng | 1.00 | 1.00 | |
| | Remote Manager Practices- Delivering Performance Evaluations | en_US_41420_ng | 1.00 | 1.00 | |
| | Remote Manager Practices- Managing Poor Performance | en_US_41421_ng | 1.00 | 1.00 | |
| | Leadership Curriculum | |
| | Goal Setting: Reaching Individual Goals | en_US_46031_ng | 2.00 | 2.00 | |
| | Goal Setting: Goal Setting Tools for Managers | en_US_46032_ng | 2.00 | 2.00 | |
| | Goal Setting: Organizational Goal Setting | en_US_46033_ng | 2.00 | 2.00 | |
| | Executive Level Leadership: Becoming an Executive Leader | en_US_46204_ng | 2.00 | 2.50 | |
| | Executive Level Leadership: Change and the Executive Leader | en_US_46205_ng | 2.00 | 2.50 | |
| | Executive Level Leadership: Leadership and Communication | en_US_46206_ng | 2.00 | 2.50 | |
| NETg Business | |
| | Operations | |
| | Operations Curriculum | |
| | Quality Management: The Quality Management Process | en_US_44711_ng | 2.00 | 2.50 | |
| | Quality Management: Quality Management Tools | en_US_44712_ng | 3.00 | 3.50 | |
| | Quality Management: Business Process Improvement | en_US_44713_ng | 4.00 | 2.50 | |
| | Operations Management: Fundamentals of Operations Management | en_US_44721_ng | 4.00 | 2.50 | |
| | Operations Management: Operations Components | en_US_44722_ng | 2.00 | 2.00 | |
| | Operations Management: Operations Management Tools | en_US_44723_ng | 2.00 | 2.00 | |
| | ISO 9001: 2000: Overview of Standards | en_US_44731_ng | 4.00 | | |
| | ISO 9001: 2000: Implementing Standards | en_US_44732_ng | 4.00 | | |
| | ISO 9001: 2000: The Auditing Process | en_US_44733_ng | 4.00 | | |
| | Total Quality Management: Fundamentals | en_US_44851_ng | 3.00 | 3.50 | |
| | Total Quality Management: Principles | en_US_44852_ng | 3.00 | 3.00 | |
| | Total Quality Management: Implementation and Tools | en_US_44853_ng | 2.00 | 2.50 | |
| NETg Business | |
| | Personal Development | |
| | Personal Development Curriculum | |
| | Remote Employee Practices - Working as a Telecommuting Employee | en_US_43009_ng | 3.00 | 2.00 | |
| | Business Travel Safety: Domestic Travel | en_US_43061_ng | 1.50 | 1.50 | |
| | Business Travel Safety: International Travel | en_US_43062_ng | 1.50 | 1.50 | |
| | Business Travel Safety: Forming a Corporate Travel Safety Program | en_US_43063_ng | 4.00 | 1.50 | |
| | Business Travel Safety: Safety Measures for Travelers | en_US_43064_ng | 4.00 | 1.50 | |
| NETg Business | |
| | Project Management | |
| | Project Management Curriculum | |
| | Advanced Project Management: Building Productive Stakeholder Relationships | en_US_41512_ng | 3.00 | 2.50 | 3.00 |
| | Advanced Project Management: Project Estimating Techniques | en_US_41513_ng | 2.00 | 2.50 | 2.00 |
| | Advanced Project Management: Managing Accelerated Projects | en_US_41514_ng | 3.00 | 3.00 | 3.00 |
| | Advanced Project Management: Setting Up a Project Office | en_US_41515_ng | 2.00 | 2.50 | 2.00 |
| | Advanced Project Management: Portfolio Management | en_US_41516_ng | 3.00 | 3.00 | 3.00 |
| | Advanced Project Management: Project Management Maturity | en_US_41517_ng | 4.00 | 3.00 | 4.00 |
| | Project Leadership: Leading the Project Team | en_US_41521_ng | 3.00 | 2.50 | 3.00 |
| | Project Leadership: Communicating Within a Project Team | en_US_41522_ng | 2.00 | 2.00 | 2.00 |
| | Project Leadership: Overcoming Obstacles | en_US_41523_ng | 3.00 | 2.50 | 3.00 |
| | Advanced Project Leadership: Organization, Strategy and Business Needs | en_US_41524_ng | 2.00 | 2.00 | 2.00 |
| | Advanced Project Leadership: Navigating Corporate Structures | en_US_41549_ng | 2.00 | 2.00 | 2.00 |
| | Advanced Project Leadership: Bringing Home the Value | en_US_41526_ng | 3.00 | 3.00 | 3.00 |
| | Advanced Project Leadership: Selling Project Management to the Organization | en_US_41527_ng | 2.00 | 2.50 | 2.00 |
| | Project Management: Government | en_US_41601_ng | 2.00 | 3.00 | 2.00 |
| | ADVANCED PROJECT MANAGEMENT | KN00041603KD_ng | 3.00 | | |
| NETg Business | |
| | Sales and Marketing | |
| | Marketing Curriculum | |
| | Principles of Marketing: Fundamentals of Marketing | en_US_42401_ng | 2.00 | 2.50 | |
| | Principles of Marketing: Product Strategy | en_US_42402_ng | 4.00 | 2.50 | |
| | Principles of Marketing: Distribution Strategy | en_US_42403_ng | 4.00 | 2.00 | |
| | Principles of Marketing: Promotion Strategy | en_US_42404_ng | 4.00 | 2.50 | |
| | Principles of Marketing: Pricing Strategy | en_US_42405_ng | 4.00 | 2.50 | |
| | Principles of Marketing: Writing a Marketing Plan | en_US_42406_ng | 2.00 | 2.00 | |
| | Sales Curriculum | |
| | Sales Presentations - Preparing for Sales Presentations | en_US_44516_ng | 2.00 | 2.00 | |
| | Sales Presentations - Developing High Quality Sales Presentations | en_US_44517_ng | 2.00 | 2.00 | |
| | Sales Presentations - Delivering the Sales Presentation | en_US_44518_ng | 2.00 | 2.00 | |
| | Competitive Selling: Defining Value | en_US_44541_ng | 2.00 | 2.00 | |
| | Competitive Selling: Enhancing Value | en_US_44542_ng | 2.00 | 2.50 | |
| | Competitive Selling: Beating the Competition | en_US_44543_ng | 2.00 | 2.50 | |
| | Sales Negotiations: Fundamentals of Negotiation | en_US_44545_ng | 2.00 | 2.50 | |
| | Sales Negotiations: Negotiation Strategies | en_US_44546_ng | 2.00 | 2.50 | |
| | Sales Negotiations: Negotiation Execution | en_US_44547_ng | 2.00 | 2.00 | |
| | Sales Forecasting: Forecasting for Success | en_US_44548_ng | 2.00 | 2.50 | |
| | Sales Forecasting: Forecasting Your Own Accounts | en_US_44549_ng | 2.00 | 2.00 | |
| | Sales Forecasting: Applying Forecasting Methods | en_US_44550_ng | 2.00 | 2.50 | |
| | Relationship Management: Preparing the Client Relationship | en_US_44565_ng | 2.00 | 2.50 | |
| | Relationship Management: Building the Client Relationship | en_US_44566_ng | 2.00 | 2.50 | |
| | Relationship Management: Maintaining the Client Relationship | en_US_44567_ng | 2.00 | 2.00 | |
| NETg Business | |
| | Strategic Planning | |
| | Strategic Planning Curriculum | |
| | Managing Business Risk: Developing a Risk Management Plan | en_US_44921_ng | 1.50 | 1.50 | |
| | Managing Business Risk: Risk Assessment and Control | en_US_44922_ng | 2.00 | 2.50 | |
| | Managing Business Risk: Financing and Contingency Planning | en_US_44923_ng | 2.00 | 2.50 | |
| NETg Business | |
| | Team Building | |
| | Team Building Curriculum | |
| | Team Leadership: Developing A High-Performance Team | en_US_42204_ng | 2.00 | 2.50 | |
| | Team Leadership: Conducting Productive Team Meetings | en_US_42205_ng | 2.00 | 2.50 | |
| | Team Leadership: Promoting Your Team's Effectiveness | en_US_42206_ng | 2.00 | 2.50 | |
| | Project Team Management: Participating in a Project Team | en_US_42221_ng | 2.00 | 2.00 | 2.00 |
| | Project Team Management: Team Building Techniques | en_US_42222_ng | 4.00 | 2.00 | 4.00 |
| | Project Teams: Building a Project Team | en_US_42223_ng | 4.00 | 2.00 | 4.00 |
| | Cross-Functional Teams: Goal Setting in a Cross-Functional Team | en_US_42231_ng | 2.00 | 2.00 | |
| | Cross-Functional Teams: Selecting Cross-Functional Team Members | en_US_42232_ng | 1.50 | 1.50 | |
| | Cross-Functional Teams: Cross-Functional Team Development | en_US_42233_ng | 2.00 | 2.00 | |
| | Virtual Team Management: Developing Virtual Teams | en_US_42301_ng | 3.00 | 3.00 | |
| | Virtual Team Management: Managing Virtual Team Relationships | en_US_42302_ng | 2.50 | 2.50 | |
| | Virtual Team Management: Coaching Virtual Team Members | en_US_42303_ng | 3.00 | 2.50 | |
| New Releases | |
| BUSINESS STRATEGY and OPERATIONS | |
| | Operations Curriculum | |
| | Six Sigma Black Belt (2007 BOK): Define | |
| | Developing Project Charters and Tracking Six Sigma Projects | oper_14_a02_bs_enus | 1.50 | | |
| SALES and CUSTOMER FACING SKILLS | |
| | Customer Service Curriculum | |
| | HDI – Customer Service Representative, Professionalism | |
| | The Customer Service Representative (CSR) | cust_06_a01_bs_enus | 3.50 | | |
| | Support Center Services and Work Environment | cust_06_a02_bs_enus | 3.00 | | |
| | HDI - Customer Service Representative, Skills | |
| | Customer Interactions | cust_07_a01_bs_enus | 3.50 | | |
| |
